has spoken to a number of ticket holders who have been denied refunds for cancelled events. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. 5.4 Making Adjustments. settlement administrator or your attorney for any updates regarding If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. Please add me to this list as I am almost 100% sure I got scammed. This charge is in addition to the amount originally paid for the tickets. I would love to join this lawsuit as I am in the same boat! Melissa Taylor paid over 270 for two Wireless Festival tickets in June. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Harry Styles Concert Tickets. What is the viagogo complaint handling process? You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. What We Do. 684 Posts. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Rufus Du Sol Tickets. Taylor Swift Tickets. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. 2. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Which? This tracks your activity using third party cookies. . has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. Mar 1, 2018. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. Such notice shall be deemed given one business day after the email is sent. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. Viagogo will keep saying they already paid you but they will never show you the proof of payment. When Your Event is Canceled or Postponed. 1. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. Otherwise, avoid!!! Festival de Vina Tickets. This does not prevent us from varying these terms without reference to them. 2. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. You consent to the exclusive personal jurisdiction and venue of Swiss courts. In the case of refunds, we appreciate our customers patience while we process their request.. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. 2.6 Making an Offer. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Please note this does not include any Tax that may be payable on fees We are required to pay. 1,779 reviews for Viagogo, 1.3 stars: '1. Can I buy tickets that are personalised with someone else's name on them? Knotfest Japan Tickets. Top Class Actions is a legal news source Stray Kids Tour 2023. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Suggested Article: Verizon Wireless SMS Refund Settlement Details. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Pretty straightforward, you'd think? It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. Waste Management Phoenix Open Ticket. 6.9 Change or Suspension of Site. 3. You also warrant that you own the tickets. However during the pandemic the response times may slow down. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. Not only no refund. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Paid 250 Euro VS the real cost of 100 euro. This is the easiest way to get your money back. We cannot control the policy of third-party resellers.'. Since June, we've found listings for events at all of these venues on Viagogo. You also agree not to separately contact the Buyer at any time for any reason. Justin Bieber has cancelled the remaining dates of his Justice World Tour. We may investigate complaints and violations of our policies. says firm changed policy to deny refunds if tickets can be used in 2021. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . We always ask that people only buy from authorised sites in order to protect themselves.'. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. ! 2.9 a) Exception to Sellers Obligation to Confirm. Jay Chou Concert Tickets. Coronavirus outbreak: cancelled or postponed events - can I get my money back? If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . Read more ts would be ready 48 . Tomorrowland 2023 Tickets. Let us know in the comments! We will contact you. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. Sent info several times and they made every excuse under the sun. . 6.9 Change or Suspension of Site. Add in you are not the original purchaser of the tickets. It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? 5.3 Disclosure of Information. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. Generally; If an event is cancelled - you do not have to do anything. Even after I provide my bank statement to them and their . The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. No refund, no answered or returned email for days. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. May 3, 2021 / 1:22 PM / AP. 'It's clear as night and day the 2020 event is cancelled.'. Trying to call the customer service is ridiculous with 3 hour wait times. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. It states that if an event organiser offers tickets to . Received Refund in full for cancelled concert. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. 1.3 Modification. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. Arctic Monkeys Concert Tickets. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. 2.13 Ticket Information. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. 2.12 Seller Payment. Best regards, Viagogo team. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Faye has now been refunded by her bank after making a chargeback claim. Moreover, this appears to have been Viagogos policy for an extended period. Join The National Math and Science Initiative Class Action, Today! In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. The tickets were bought by me as a present for my mother and parents-in-law. They did not admit to law breaching and refused to provide a refund. Far too many 3rd parties in there. This article is published to give you an update regarding the class action filed against Viagogo.

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