You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Lorem ipsum dolor sit amet, consectetur adipiscing elit. My contact end of March 2021. I couldnt see your email address or Regus account reference in your message. Best regards,Michelle Spire. She apologized to me and promised me to rush to send me it by coming Wednesday. Please advise what can we do to get back our retainer refund? Originally, total costs 20k THB, but end up with 50k THB. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. I called Regus account desk and Dom S. got my call. A member of our team will get back to you as soon as we have the details. As you can see from your statement of account, available online (e.g. Where appropriate, well also take steps to prevent the situation from happening again. It goes against our guidelines to offer incentives for reviews. Share your photos and videos with others to prove the truth of your words. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Sandra promised me to escalate my procedure below, however, when could I get it safely? For clarity, you were also charged a retainer top up. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Once they sell you something that will be the end of you being treated as a valued customer. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. www.myregus.com) and go to the End Agreement section. ive been trying to get my money back ever since. 1. One business week has passed since I post it here. Company Name: Max Dragon Technology This will surely increase the credibility of your complaint. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Theyre a great place to connect with colleagues, clients and other like-minded businesses. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. Regus lacks personal approach The centre's staff are friendly and helpful. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. 7. Helpful (1) Alice C. on 9/22/20 Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. I cannot stress enough the lack of professionalism and poor service. Any that you do not require can be opted out through your online account. At the end of your contract, they will automatically renew you without a signature and without consent. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Regus are not transparent with their pricing. Turned up at 450 Bath Road, Heathrow. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. Thank you! Build an instant presence wherever you need to be, at prime business locations. Interested in a new product or service? It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. International Association of Better Business Bureaus. August 31 Please email me at Lorraine.brule@regus.com with your company name and details. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. It made me crazy and I asked him to talk with Myesha or Dom. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. As you can see from your statement of account, available online (e.g. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. I told you my account number is 9054006! You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. If you were to take direct space or a sublease you would also see these fees in your rent annually. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. think about how low this company is. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Absolutely unacceptable behavior. Thanks again for your comments which help us improve. Weve cut the cost of selected workspaces* for a limited time only. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. I would love the opportunity to help further but havent been able to identify your account. Contact the organizer to request a refund. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Paid for parking online and have now received parking ticket from private company. You should receive your refund within 30 days after your agreement end date. Regus flagged this review for containing harmful or illegal content.Read more. Hi Stephen, Requesting to have your retainer refund is an easy process. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. same goes with debt collector from malaysia that emailed me abt 3 months ago. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Absolutely unacceptable behavior. Regus Office rented: Wisma Atria Singapore !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Our advisors are ready to help you find the right place for you. They often do so without adequately considering the effect these changes have on people within the organization. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. BBB is here to help. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November.

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