Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. The world class support of Liveops and unparalleled access to world-renowned clients. Copyright 2023 Liveops, Inc. All rights reserved. Liveops Okta. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Not everyone will be as precious with your business as you are. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Learn about Liveops Enterprise Solutions Click Here . We didnt just evolve the remote contact center model, we revolutionized it. This means you can choose when, where, and how often to work! Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. Cons are having to provide your own equipment. It changed what we focus on as IT, he says. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Are you an employee? I wish there was some type of base pay. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. IT Support You are using an unsupported browser. McAfee and Norton were almost a tie but by far the most popular amongst agents. Log in. Main hustle or side gig its all up to you. To find out more, read our Privacy Policy and Cookie Policy. Liveops exists to improve people's lives, and . Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Since you are self-employed, you are in control of your profits and losses. Browse case studies, customer service tips and other helpful resources for enterprises. Be the customer care voice of top brands, providing best-in-class service. Find Out How & Apply . If there are system issues, you will not get paid. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Want to become a Liveops agent? It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Password Remember me Or, sign in using: 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Still have questions? (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. Join Liveops Nation and experience the freedom and autonomy of being self-employed! They have to be accessible, easy to use, secure, and platform agnostic. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. I like feeling like Im helping people all from the comfort of home. You dont have to do anything else.. Check the Eligibility requirements and make sure were currently accepting applications in your state. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. Please update your browser to the latest version on or before July 31, 2020. Improving Peoples Lives. Sign an Independent Contractor Agreement. Life doesnt always run on a schedule. Cons. Goodbye long commutes, rigid schedules, and busybody managers. Some clients also pay commissions. I trust them and look forward to more cooperation and partnership in the future. No matter what industry, use case, or level of support you need, weve got you covered. Now we can focus on making sure IT is partnered with the business in everything they do.. Remember me. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. Functionality Add this integration to enable authentication and provisioning capabilities. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Well learn about your business and help guide the best solutions based on your needs. Best of Antivirus Software. Enterprise Solutions. Passwordless. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Which equals no money! Read more. Mobile first. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Independent Contractor Everyone else we spoke to claimed they were cloud-based but they weren't. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales Managing multiple systems, programs, and screens simultaneously. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. Set your own schedule to work around your life. Go Further; Marketplace. . To accept cookies continue browsing as normal. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Take our quick quiz and well recommend our top client matches for you. Openforce simplifies your contractor management processes by providing a single platform solution. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Join Liveops Nation and experience the freedom and autonomy of being self-employed! If there are system issues, you will not get paid. Support staff employees are great and work hard to keep us busy and motivated. Connect and protect your employees, contractors, and business partners with Identity-powered security. Innovate without compromise with Customer Identity Cloud. Please enable it to improve your browsing experience. Community. The integrations looked complex. Have additional questions about applying? Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Liveops offers work from home in customer service and sales. Its a good company depending on the project you are on. I still love it., You make your own schedule. About Liveops Employee benefits & perks. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. which is why weve been helping companies like yours for over 20 years. Submit ticket. Forgot your password? The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. We'd have had to build out a lot of infrastructure. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Ditch the paperwork and endless manual tasks. The freedom of an entrepreneur. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Come on board! Flexibility. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. GM Regional Customer Care Operations, major utility. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. Guide customers through the claims process. Or you do, but sit & sit with few to no calls? Unlimited Flex Vacation New Parent Leave Protection. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. We've been partnering with Liveops since 2010 for all our inbound needs. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Login to know the status of the ticket. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Independent Contractors are responsible for expenses and control their profit and loss. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Browse case studies, customer service tips and other helpful resources for enterprises. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Pros. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. Login to track your existing support requests. Login. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. View our background requirements here. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. Looks like you have Javascript turned off! LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Support. Gift Matching Copyright 2023 Liveops, Inc. All rights reserved. He sees a role for Okta in all of it. Existing Duo Security enrollments. Want to become an Independent Liveops Agent. Documenting details of calls and customer interactions. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Find Out How & Apply . Learn about Liveops Enterprise Solutions Click Here . The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. We use cookies to improve your experience on our website. We understand the complex nature of managing independent contractors. A wide array of jobs -- many of them well-paid -- don't require a degree.. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing.

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