I replied that I knew this. Patient Experience Team. We provide healthcare in hospital and the community. Almost 12% of people coming to A&E received no treatment, just advice. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. B65 8DA, In 30 July 2013, We found that people received care that met their needs. Creating a new NHS England: NHS Digital and NHS England have now merged. 111 service advised me all the information I had given them about my symptoms etc. The complaints were analysed to look at trends, for changes to be implemented. We are pleased to hear that you were impressed with the care and treatment you received with us. The BBC is not responsible for the content of external sites. Rowley Regis, The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. Pensnett Road, Dudley, West Midlands, DY1 2HQ. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. They said the symptoms indicated COVID. I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. The Russell Legacy Project allows us to grow services centered on the largest sector who are in need of healthcare services, those citizens 65 years and olde.. It is great to hear that your son received excellent care and treatment in the Childrens Emergency Department, Resus and Ward C2. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Visited Children's & Adolescent Services on May 2022, Report review titled Amazing staff can't thank them all enough! The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. Some people told us they would like more variety. the service isn't performing as well as it should and we have told the service how it must improve. Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. Every member of staff I encountered was friendly professional and put me at ease. The regional union officer said she was "shocked" when she visited the offices, claiming she saw furniture left in corridors, no social distancing, no signing in mechanism or hand sanitiser available. - we'll pass your stories to the people in health and social care who can make a difference. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. This condition related to the provision of specialist medical in reach and support into the emergency department. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. We will publish a report when our review is complete. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. We are overwhelmed and thrilled to make this momentous announcement, Russell Medical President and CEO Jim Peace said in a news release. psychotherapist for the kindness they showed me. My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. WebWhat companies run services between Dudley, England and Russells Hall Hospital, England? The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. Some staff could recognise signs of sepsis and deterioration and acted on this appropriately. We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. Patient Experience Team. Staff we spoke with did not realise this. we have taken enforcement action. I was looked after from the time I arrived until the time I left by very compassionate members of the team. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. The trust employs around 4,147 whole time equivalent staff (WTE). All the best and take care. With his familys legacy gift, this vision will become a reality, said Peace. They didnt look to see what information had been recorded but asked what my symptoms were. I'm feeling more optimistic about my treatment. For more information on ratings, please visit medicare.gov. They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. We spoke with 44 people who were using the service or their relatives. I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. In AMU, you will also be reviewed by therapy services if necessary. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them Visit https://www.careopinion.org.uk All rights reserved. For common health problems visit your pharmacist, GP or walk-in centre. All the best and take care. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. Not all managers had the right skills and abilities to run services providing high-quality sustainable care. 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. After firstly being admitted with a cellulitis infection in my left leg Your kind comments have been shared with the team and senior management who will be pleased to hear of them. AEC is part of the Same Day Emergency Care (SDEC). Patient Experience Team, review titled My visit to A & E after an accident. WebRussells hall hospital: 39 Employee Reviews Review this company Job Title All Location United Kingdom39 reviews Ratings by category 3.6 Work-life balance 3.3 Pay & benefits 3.6 Job security & advancement 3.4 Management 3.7 Culture Sort by Helpfulness Rating Date Language Found 39 reviews matching the search See all 42 reviews Each report covers findings for one service across multiple locations, an inspection looking at part of the service. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. All the best and take care. Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning Follow BBC West Midlands on Facebook, Twitter and Instagram. The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. Guest hospital is a satellite hospital which offers additional outpatient facilities. Covid-19 Release of Information Call Line: 256-215-7461 []. All the best and take care. Your information helps us decide when, where and what to inspect. We are currently in the Yellow category for Visitor Risk Level. 2023 Russell Medical. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. There's no need for the service to take further action. review titled Amazing staff can't thank them all enough! Published There were no clear criteria for patients that could be put into the fit to sit areas of the department. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. WebRussell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. We found that the number of infections had reduced since November 2011, with lower than expected numbers per month. Also thank you to the lovely staff of russells hall A&E. West Bromwich, In 2011/12 33,000 ambulances turned up at our Emergency Department. We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions. So many thanks to All the staff on A2, best wishes take care and stay safe. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. AEC/RAB (ext. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. Some patients with suspected sepsis were not identified or managed appropriately. Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! We found that people's complaints and comments were taken seriously and escalated when appropriate. About: Russian minister laughed at for Ukraine war claims. After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. AEC was well run and escalated patients that they couldnt manage. Can Nigeria's election result be overturned? Russells Hall Hospital Accident and emergency 1 April 2021. The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. Your staff could not have been more professional or efficient. 4688/4676) Lisa Evans-Dimmock. visibility, Russells Hall Hospital / Accident and emergency, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. The ambulance triage area was functioning more effectively with clear and appropriate medical input and leadership. We don't rate every type of service. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. The hospital trust said concerns related to Mitie's offices. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. AMU has junior doctors in various stages of their training, including FY1, FY2, Core Medical Training (CMT), Acute Care Common Stem (ACCS) trainees and Trust doctors. At least one standard in this area was not being met when we inspected the service and Whilst in AEC, you can expect to have nurse triage, doctor clerking and consultant review along with necessary investigations. The trust MUST ensure all service users are safeguarded and protected from abuse and improper treatment. Who has Care Opinion told about this story? You can search by name or top speciality. the service is performing well and meeting our expectations. You can search by name or top speciality. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. It is great to hear that you received excellent care and treatment in the Emergency Department. We have shared your kind comments with the team who will be pleased to learn of them. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. nhs.uk Staff value the Dudley Group as a place to work and a team spirit is clearly evident. We were not assured that all patients allocated to wait on the corridor were safe. These clinics provide patients with the opportunity to be reviewed by a senior doctor. There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. Tickets cost 3 and the journey takes 5 min. skip navigation We are dedicated to foster the fullest sense of what it means to be a [], Alexander City The Gateway to Lake Martin Tucked into the southernmost foothills of the Appalachians and surrounded by lakes, parklands and a National Forest, Alexander City is the kind of town that fills residents [], Who We Are: Established in 1988, Russell Medical Foundation is the philanthropic resource for Russell Medical. The hospital is south-west of the town centre on the A410 1 road, which connects to the Kingswinford area of the borough. WebFind a Physician or Specialty. This is the major ED in the area and serves the population of Dudley and surrounding areas. ADVERTISEMENT: Services or products are not endorsed by the Trust. All the best and take care, The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. The wait to speak to someone was really daunting, but I know staff were rushed off their feet and was polite when asking for an update. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published Menu the service is performing badly and we've taken enforcement action against the provider of the service. AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. Staff were still not always using clinical judgement alongside NEWS scoring criteria. Staff cared for patients with compassion however, patient dignity was sometimes compromised. The diagnostics service was not up to date with the most recent ionising radiation regulations. There was insufficient senior medical and specialist oversight and in reach to the department. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - All the best and take care. The numbers of reporting radiographers available could not meet the reporting demands of the service. Medical secretaries: Bev/Ruth (ext. NX West Midlands. The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. Most staff were complimentary and shared examples of how they were supported by their managers and teams. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. B71 4HJ. This meant that shortfalls were identified so that improvements could be made. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. 2023 BBC. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. Call our main line for general inquiries. Out NHS is amazing all staff were professional and amazing. These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published The ED sees approximately 97,000 patients per annum. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. At least one standard in this area was not being met when we inspected the service and, Find out more about our inspection reports. The service provided care and treatment based on national guidance and evidence of its effectiveness. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. We noted that the trusts action plan to address the concerns following the Keogh review had been put into place and signed off. Inadequate 27 July 2018. Dudley Staff were not always using clinical judgement alongside NEWS scoring criteria. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care A company working in a hospital has been found to have broken Covid safety laws after a significant number of staff caught the virus. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical You can register to join the FutureNHS Collaboration Platform workspacehere. People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. Dudley This was particularly evident in the category of adult majors. We are continuing to monitor progress against these. Outpatient services are also provided at the Corbett and Guest hospitals. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Address We are centrally Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. the service is performing exceptionally well. I want to especially thank the As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. 2654/1783). Thank you for taking the time to tell us about your experience at our hospital and rate our services Staff provided emotional support to patients to minimise their distress. Visit https://www.careopinion.org.uk Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. Risks within the emergency department were not always identified and escalated appropriately. All the best and take care. It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. Our mission is simple: Being the best because, we care. It is great to hear that you received excellent care and treatment in the Emergency Department. Have you experienced something like this, here or elsewhere? The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. Inspection Report published 4 July 2012 for Russells Hall Hospital - PDF - (opens in new window), Published I felt really listened too when I was at my worst and feeling hopeless. I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. The services are multidisciplinary and include nursing staff and allied health professionals. Staff involved patients and those close to them in decisions about their care and treatment. Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. Russells Hall Hospital There are no community services for inpatients or children and young people. Report review titled Genuinely kind and helpful staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. Good Family donates $25M for senior facility expansion at Russell Medical, (Kenneth S. Boone | Source: Russell Medical), Investigation underway after body found in Montgomery, Juvienile shot Saturday afternoon in Montgomery, Montgomery Motor Speedway to hold 59th annual Alabama 200, Pedestrian struck in fatal Covington County crash, Three shot, another injured in Dothan bar fight. Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them. 3136/3139) Vikki Thompson, AMU (ext. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. there are some services which we cant rate, while some might be under appeal from the provider. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). For SDEC programme related queries to the national team please email nhsi.sdec@nhs.net. I then come down with a pneumonia on my chest. Some improvement in patient flow through the ambulance triage assessment area were seen. WebResponse from Russells Hall Hospital 3 years ago Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit Stourbridge, Suspended ratings are being reviewed by us and will be published soon.

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