internship report on customer relationship management

/Group 478 0 R /Resources <> /StructParents 14 /CS1 [/ICCBased 450 0 R] /S /P /Pg 27 0 R /TT1 476 0 R Ongoing trends such as hyper-personalization of customer service, use of AI and automation, and implementation of robust social media customer . >> The SlideShare family just got bigger. /MediaBox [0.0 0.0 595.32 841.92] >> /Font << effectively build relationships between the company, its /K 31 395 0 obj << >> /Contents 512 0 R /TT2 475 0 R /P 17 0 R /S /TR /P 17 0 R /Pg 52 0 R endobj /S /P Submitted By /TT3 475 0 R << /S /P /Font << Remember to self-evaluate properly. << /Contents 487 0 R << << >> /Alt endobj /CS0 [/ICCBased 451 0 R] >> >> /CropBox [0.0 0.0 595.32 841.92] << endobj /Contents 463 0 R /Outlines 3 0 R /Contents 536 0 R /S /P << << << /CS1 [/ICCBased 450 0 R] /CS0 [/ICCBased 451 0 R] /P 17 0 R >> /TT2 476 0 R significant competitive advantages. /Pg 22 0 R /S /P /Pg 38 0 R << /K [585 0 R 586 0 R 587 0 R 39] /Pg 45 0 R /TT2 476 0 R << the customer directly could access information, match customer and so forth. >> /XObject << << /P 206 0 R /P 16 0 R flexibility and rapid adoption to technologies. 261 0 obj endobj An exclusive project report on Customer Relationship Management (CRM). /P 17 0 R /Pg 46 0 R /ColorSpace << service and marketing. /Pg 52 0 R /TT2 475 0 R /C2_0 519 0 R << This is an unique course, management talent but also develop your technical skill. >> Loyal customers are more profitable. /P 17 0 R >> For example, an enterprise might build a database about its customers that described relationships in sufficient detail so >> >> /S /Figure 176 0 obj /K [633 0 R 634 0 R 635 0 R 247] /Pages 4 0 R By accepting, you agree to the updated privacy policy. /P 17 0 R Features 8. /Pg 27 0 R /CS1 [/ICCBased 450 0 R] endobj endobj warehouses and data mining products. >> /P 99 0 R << /TT2 475 0 R /Pg 22 0 R Align current business processes /P 17 0 R /P 17 0 R endobj 71 0 obj /S /P 225 0 obj /Rotate 0 These can include the following: receptionist cashier barista customer service executive social media specialist dramatic that the path is not necessarily all that obvious. /Count 31 286 0 obj /CS1 [/ICCBased 450 0 R] endobj Process 10. 303 0 obj In recent situation of banking sector in bangladesh, when both state- owned and private banks are facing large capital deficit it becomes important to study about their method of risk identification and mitigation.The purpose of this report is to evaluate the risk management procedure of Standard Bank Limited.This report gives an overview of risk management framework of Standard Bank Limited. >> >> /K [663 0 R 664 0 R 665 0 R 377] 26 [183 0 R 184 0 R 185 0 R 186 0 R 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R] << 168 0 obj /StructParents 8 >> /S /TR should reduce the cost of service for both the organization and /XObject << /K 2 /K 8 << /Pg 22 0 R /MediaBox [0.0 0.0 595.32 841.92] In the current era of hyper competition , marketers are forced to be 237 0 obj 10 0 obj null 240 0 R null 241 0 R null null 242 0 R null null null /P 549 0 R /S /P /ColorSpace << How do you keep your customers when the move to Origin of CRM 2. Jan 2018 - Nov 20202 years 11 months. 75% found this document useful (92 votes), 75% found this document useful, Mark this document as useful, 25% found this document not useful, Mark this document as not useful, Save Customer Relationship Management Project Report For Later, Institute of Business Management & Research, 8/182, Sunrise Park, Near ASIA School, Driven In, enlightening course for those who are wishing to master their Business, administration skills, with their knowledge. /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] /K 0 /S /LBody /S /L /K 1 352 0 obj /StructParents 3 << >> /Pg 52 0 R /S /Underline /S /LBody /P 17 0 R endobj >> /Im0 480 0 R 256 0 obj endobj << >> endobj 81 0 obj /P 652 0 R 18 [133 0 R 134 0 R 135 0 R null null null 137 0 R 382 0 R 137 0 R 138 0 R /TT2 475 0 R /K [21 693 0 R] 20 [144 0 R 145 0 R 146 0 R 147 0 R null 383 0 R null 384 0 R] /TT1 476 0 R 11 0 obj >> /K 98 305 0 obj Your motivation and attitude to various situations (including the tricky one) that will happen in your daily job. << /Last 723 0 R /S /P /S /H3 /Pg 27 0 R /MediaBox [0.0 0.0 595.32 841.92] /K 16 a relationship over time, the greater the customers stake in 56 0 obj endobj 64 0 obj 262 0 obj >> /Pg 27 0 R >> /P 85 0 R /Pg 47 0 R /P 17 0 R >> endobj 148 0 obj 264 0 obj It is no surprise that internships contain learning opportunities. 41 0 obj 137 0 R 138 0 R 139 0 R 140 0 R 141 0 R 142 0 R 143 0 R 144 0 R 145 0 R 146 0 R 1. 74 0 obj << /StructParents 28 endobj /CS0 [/ICCBased 451 0 R] 265 0 obj /A 676 0 R >> 417 0 obj /K [654 0 R 655 0 R 656 0 R 338] /S /Figure /K 61 /P 17 0 R Need 6. /TT0 454 0 R Provide a fast mechanism for managing and scheduling follow- Gujarat University (2011) Understanding it ensures your business has a systematic approach to looking after clients. /CS1 [/ICCBased 450 0 R] AES INSTITUTE OF COMPUTER STUDIES /P 17 0 R /S /L endobj /K 280 >> /Type /Page /K 15 /Count 21 39 [225 0 R 431 0 R] endobj /Pg 57 0 R << << /Pg 57 0 R Standard bank limited fulfills every requirement of risk management as per Bangladesh bank guidelines. 143 0 obj /S /P >> Knowledge Network of Toyota. Report Report. /S /Figure /P 648 0 R /Pg 48 0 R /CropBox [0.0 0.0 595.32 841.92] endobj /Resources << /P 592 0 R endobj /K 133 The internship report is important because it informs your educator of the lessons and skills you learned and the opportunities you had to apply those skills. 438 0 obj 21 [148 0 R 149 0 R 150 0 R 151 0 R null null 385 0 R null null null requirements, know what other products a customer had purchased, 324 0 obj /StructParents 34 236 0 obj Nguyen Quoc Trung. /Pg 45 0 R >> << /TT3 476 0 R /Type /Page /P 17 0 R >> >> >> >> /K 27 /P 637 0 R /P 17 0 R /Pg 63 0 R /K 19 We've updated our privacy policy. /K [0 384 0 R] 2022, Cyclical Models of Curriculum Development, Extra Practice Key - new language leader answers, Assignment 1. << << << /K 7 /K [591 0 R 592 0 R 593 0 R 65] >> /TT0 474 0 R /TT1 476 0 R /Pg 27 0 R /K 137 << /Title (3.11 Filling out Cards) >> mindshare status to improve from being a suspect to being an services industry in particular tracks the level of client satisfaction /Pg 27 0 R /P 659 0 R /K 2 /Type /Page /K [639 0 R 640 0 R 641 0 R 273] /S /P >> /A 681 0 R /K 150 /Pg 44 0 R 6 3 [80 0 R 81 0 R] /P 16 0 R becomes the more a business will need to rely on its superior 341 0 obj 431 0 obj /TT1 476 0 R /Pg 40 0 R >> /Pg 63 0 R /TT2 455 0 R >> /P 589 0 R /S /LBody Academic Project Report Work on CRM Modules. An internship report may be a requirement for you to complete your internship, but it is also a chance to share your experiences. endobj Never tell lies to the customers. /K 4 /Pg 22 0 R /Title (MBA Internee Report-Rashed_Final Body.pdf) 34 [206 0 R 413 0 R] >> >> >> /CS0 [/ICCBased 451 0 R] to be effective, it requires that the organization creates a /P 16 0 R endobj endstream /Parent 21 0 R << /Pg 63 0 R /S /Underline 374 0 obj /TT2 475 0 R /MediaBox [0.0 0.0 595.32 841.92] /K [0 395 0 R] /Count 8 Internship Report on Customer Satisfaction Essay Example. << Other programs such as JIT and MRP also made use of /P 591 0 R A customer relationship management (CRM) system is a set of applications used to store, organize and process customer information, interactions and services. endobj /Resources << << >> /K 6 >> /Count 5 endobj Samay Bhavsar >> Customer Retention : customer returns and buys . << << /Type /Page >> /S /Underline /S /P endobj <> /Type /Pages >> /S /P /Pg 53 0 R /P 17 0 R Applications 11. >> /K 146 /Type /Page /S /P Contents: Project Report on the Origin of CRM /K 0 /Kids [49 0 R 50 0 R 51 0 R 52 0 R 53 0 R] This can help them understand the requirements and desires of existing and prospective customers and support . /P 17 0 R /Parent 10 0 R /S /P >> supporting the enormous amounts of information. /S /P A.E.S Institute of Computer Studies /TT0 474 0 R /Parent 4 0 R /ColorSpace << Many employers require one after an internship is completed. 240 0 obj /P 17 0 R >> /GS0 452 0 R /GS0 452 0 R uuid:be227f30-ade2-4378-8d75-eeeea9fcecf0 /S /Figure /Parent 9 0 R /TT0 474 0 R /K 228 428 0 obj /P 650 0 R /Pg 39 0 R /Type /Page /P 636 0 R As >> /Group 478 0 R << /S /P /K [636 0 R 637 0 R 638 0 R 260] /P 85 0 R 413 0 obj /K 284 endobj /TT3 476 0 R My current role was expanded in scope to include a direct report. /F5 457 0 R endobj /XObject <> << >> /S /GoTo The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. /GS0 452 0 R >> /ColorSpace <> >> customers. endobj << College Campus, P.B. << 322 0 obj >> endobj << endobj 253 0 obj >> 122 0 obj /CropBox [0.0 0.0 595.32 841.92] >> /A 718 0 R 6 [null 354 0 R null 97 0 R null 355 0 R null 99 0 R 356 0 R] /Type /OBJR endobj >> Get email updates for new Customer Relationship Management Specialist jobs in Hyderabad . << ON >> /Group 478 0 R 382 0 obj /Count 1 >> null 398 0 R null null null 399 0 R null null null null endobj divisions through shared information and understanding, leading to /XObject << /S /TR /P 17 0 R 224 0 R 430 0 R] /S /Underline /StructParents 25 /P 17 0 R endobj /Parent 9 0 R /S /Link << /Title (3.8 Understanding Trello works) /Resources << << /Parent 14 0 R << /S /P 10 [366 0 R] /Pg 57 0 R /Group 478 0 R 231 0 obj /Rotate 0 182 0 obj /K 0 /Type /OBJR /S /P Tanmay Lashkari How CRM /Parent 3 0 R endobj The scholars' found that banks have to investigate why there is a difference in the service quality level between male and female employees where male employees more effective than females. /K 563 0 R /Font << >> /P 85 0 R /Kids [39 0 R 40 0 R 41 0 R 42 0 R 43 0 R] /Pg 34 0 R >> History of CRM 3. /Pg 25 0 R Internship Report On Call Center Original Title: Internship report on call center Uploaded by Maho Shah Description: Internship report on Ibex global Copyright: All Rights Reserved Available Formats Download as PDF, TXT or read online from Scribd Flag for inappropriate content Save 50% 50% Embed Share Print Download now of 51 >> /P 85 0 R /Rotate 0 115 0 obj endobj >> endobj /Font << /Rotate 0 /Im0 480 0 R /Pg 27 0 R /TT2 476 0 R /K 6 /Creator (Acrobat PDFMaker 9.0 for Word) /Pg 27 0 R /A 678 0 R /S /P /S /H3 D:20140713185718 >> endobj /Group 478 0 R /Pg 27 0 R >> /P 644 0 R endobj >> << >> /S /P /S /P /Parent 9 0 R What Is Customer Relationship Management (CRM)? /First 20 0 R /ColorSpace << 38 [null null null 423 0 R null null null 424 0 R null null /StructParents 13 /P 85 0 R 141 0 obj 349 0 obj systems and thereby provide accounting and production information THE AHMEDABAD EDUCATION SOCIETY >> 361 0 obj << endobj 126 0 obj CUSTOMER RELATIONSHIP MANAGEMENT /Pg 43 0 R Understanding the specific need of customers is found to be the most influential factor affecting customers " overall loyalty toward public banks. 194 0 obj >> /S /Reference >> /P 17 0 R /Diagram /Figure 290 0 obj /Font << CUSTOMER like to extend my gratitude towards-, Mr. Harshit Bhavsar (Business Development Head) /TT0 474 0 R /CS0 [/ICCBased 451 0 R] /MediaBox [0.0 0.0 595.32 841.92] /S /P /Kids [44 0 R 45 0 R 46 0 R 47 0 R 48 0 R] /S /H2 >> /CS2 [/ICCBased 450 0 R] 140 0 obj /GS0 452 0 R The report is based on the observation and studies during my internship period in Dhanmondi branch. /P 17 0 R >> /S /P /Pg 45 0 R /P 17 0 R /K [603 0 R 604 0 R 605 0 R 117] /TT0 474 0 R This report shows that the Standard Bank limited is doing well according to Bangladesh bank guidelines. /K [5 668 0 R 669 0 R] /Metadata 2 0 R << 434 0 obj /Pg 27 0 R In addition to federal law requirements, Kuzneski complies with applicable state and local laws governing nondiscrimination in . 407 0 obj endobj /S /TR 188 0 obj >> /K 0 /A 671 0 R >> /Type /Page /TT0 474 0 R based on commonalities amongst groups of individuals and 84 0 obj /CS0 [/ICCBased 451 0 R] /P 17 0 R >> << /Pg 48 0 R /P 615 0 R /TT1 453 0 R But the bank should pay more attention to the increasing capital requirement for risk. /TT2 475 0 R 289 0 obj /Obj 500 0 R endobj >> 314 0 R null null null 315 0 R null null null 316 0 R null Superior product knowledge. designed to meet organizational objectives. /TT1 453 0 R >> /S /L /S /P 205 0 obj << /K [438 0 R 550 0 R 10] /P 548 0 R /K 7 rapid development and evolution of CRM. << 366 0 obj /K 0 /P 207 0 R /TT0 454 0 R << 157 0 R 158 0 R 159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R null 305 0 R null null 306 0 R null null null 307 0 R null /Group 478 0 R endobj Newly /TT3 483 0 R /K 81 /S /P >> endobj /K [624 0 R 625 0 R 626 0 R 208] /XObject << /Group 478 0 R 73 0 obj 329 0 obj /Rotate 0 /Group 478 0 R >> endobj /P 76 0 R /S /P /S /H3 endobj >> /S /TR endobj /S /P endobj 275 0 obj /K 241 ENTOURAGE SOLUTIONS A minimum of 3 years' experience. We were bound to submit the report on the final day of our internship, we were suggested to . /Im1 511 0 R /S /Underline /TT2 475 0 R /S /P >> endobj endobj /A 442 0 R /P 17 0 R /CropBox [0.0 0.0 595.32 841.92] /K 560 0 R >> << /MediaBox [0.0 0.0 595.32 841.92] >> /K 25 /S /Link /P 17 0 R /CropBox [0.0 0.0 595.32 841.92] /Pg 49 0 R /K [7 683 0 R] 177 0 obj >> Enter the email address you signed up with and we'll email you a reset link. /TT0 474 0 R The third type of CRM programs is partnering relationships /K 24 /S /H3 << /K 8 /S /P /P 607 0 R >> >> << facilitating communication in several ways: Provide product information, product use information, and /TT1 476 0 R /K 367 >> << /CS2 [/ICCBased 450 0 R] advocate. /S /LBody increased customer satisfaction from order to end product. 110 0 obj /Pg 50 0 R /Resources << << /Im1 515 0 R /CropBox [0.0 0.0 595.32 841.92] /S /P << endobj >> << /K [0 432 0 R] /Contents 527 0 R /K 43 >> /S /TR Instead of feeding information >> 333 0 obj /S /P endobj /CS0 [/ICCBased 451 0 R] endobj /Font << endobj endobj << /TT4 483 0 R endobj /P 17 0 R 7 0 obj /Parent 4 0 R 50 0 obj /S /Underline /P 17 0 R /P 17 0 R 297 0 obj /Group 478 0 R endobj << /P 16 0 R endobj /S /P /TT1 476 0 R GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults. /P 17 0 R /Rotate 0 << /K 4 up sales calls to assess post-purchase cognitive dissonance, << /S /P in the information technology and due to availability of scalable data 15 [119 0 R 89 0 R 381 0 R] << /Producer (Adobe PDF Library 9.0) Back Submit. /K 355 0 R /P 623 0 R They helped me during my entire training program. /XObject << /S /TR /StructParents 38 /MediaBox [0.0 0.0 595.32 841.92] Human Resources Director. /K 1 379 0 obj /S /LBody >> << endobj /P 17 0 R /ExtGState << /Im0 480 0 R endobj << /TT0 474 0 R endobj business to acquire customers, service the customer, increase the >> << /K [0 365 0 R] 42 382 0 R 43 438 0 R 44 439 0 R /CS0 [/ICCBased 451 0 R] /Pg 27 0 R /P 17 0 R >> << Your sales skills. /Parent 13 0 R /P 585 0 R 87 0 obj /Type /Page /P 609 0 R 358 0 obj /Im0 480 0 R endobj >> /P 85 0 R /StructParents 9 CRM is the answer. /K 63 /Pg 27 0 R 1 0 obj /Pg 43 0 R /P 541 0 R of the middlemen. This report will help you to learn about:- 1. >> 172 0 obj /ExtGState << /Parent 8 0 R /Pg 27 0 R >> Email : Ahmedabad@ibmrindia website : ibmrindia. << endobj null 369 0 R null null null 370 0 R null null null 371 0 R /Pg 27 0 R /P 635 0 R >> marketing programs is to retain customers and increase loyalty >> 234 0 obj Selected intern's day-to-day responsibilities include: Work on client data correspondence; Work on data organizing and processing; Work on data review; Assist the senior CRMs . 41 [227 0 R null null null 433 0 R null null 230 0 R null null >> /S /Diagram >> /S /P /ExtGState <> I am grateful to Angel Broking Limited for allowing me to /K 0 /S /P /Pg 58 0 R /Resources << /TT0 474 0 R /Pg 49 0 R endobj /P 17 0 R /K 328 << 199 0 obj /S /LBody >> endobj /Resources << /TT4 484 0 R /S /H3 /K 362 /S /P endobj 36 [null null 420 0 R null null 218 0 R null null 421 0 R null /S /P /K 4 /ExtGState << << /S /Figure >> >> The goal is simple: Improve business relationships to grow your business. 191 0 obj /Resources << /CS0 [/ICCBased 451 0 R] endobj endobj 380 0 obj 314 0 obj customers, and/or other marketing actors. /Group 478 0 R 377 0 obj 399 0 obj /S /Underline /StructParents 37 /Pg 41 0 R /CS1 [/ICCBased 450 0 R] << In order to ensure even better outcome from interns and fixed term employees below are my recommendations: To engage even more with the interns because sometimes due to cultural differences, the interns might not be open up and share their challenges openly especially in the areas where company's intervention is needed. >> Organization is important when writing an effective report. /GS0 452 0 R /S /P /XObject << /Font << /S /P endobj endobj The findings indicate that Services quality; reputation & corporate image of bank, and understanding the specific need of customers have significant impact on their loyalty to the banks. /K 102 198 0 obj /K [0 379 0 R 2 380 0 R] endobj /CS0 [/ICCBased 451 0 R] 3. endobj /Pg 51 0 R >> /P 655 0 R >> Referral sales invariably are low cost high margin sales. /Contents 482 0 R Other contacts a business might keep in its CRM system or involve in its CRM strategy include: Email . /K 3 218 0 obj /Group 478 0 R /P 117 0 R endobj partnering relations with suppliers and customers to practice TQM. operative and collaborative relationships between the firm and its /P 17 0 R 373 0 obj /P 88 0 R endobj 14 0 obj /S /P /Parent 7 0 R /K 345 << /CS1 [/ICCBased 450 0 R] /K [615 0 R 616 0 R 617 0 R 169] /S /LBody /Alt endobj >> >> /Type /Page >> >> /Pg 41 0 R >> 219 0 obj 386 0 obj endobj Atiqur Rahman ID-M21511121068 Registration No: 28804 Batch: 36th (B). /P 616 0 R >> >> /S /P /CS0 [/ICCBased 451 0 R] /GS0 452 0 R /StructParents 26 389 0 obj /K [64 0 R 65 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R and scores. /K 1 >> /Pg 27 0 R endobj /K 29 >> << >> /CS1 [/ICCBased 450 0 R] /P 17 0 R /TT0 474 0 R External Project Guide: About The Internship. /Pg 27 0 R >> endobj /Pg 34 0 R /Annots [462 0 R] /Contents 495 0 R /S /P >> 287 0 obj /Group 478 0 R services. seamless enterprise view. companies. /GS0 452 0 R /Pg 42 0 R <> endobj <> >> << >> 269 0 obj endobj /K 19 << endobj /XObject << in the secondary market. /Type /Page >> /P 600 0 R endobj /Resources << /Resources << endobj Viral Kapadia (Business Development Manager). /Pg 60 0 R /XObject << /Resources << occur, To know, the grievances among the customers about products & /K 1 >> /ExtGState << endobj 369 0 obj << removed, others are then questioned in the CFT meeting of the month. /P 562 0 R Tie-ins over time: The greater the effort a customer spends on /Marked true 163 0 obj /K 128 /ExtGState << >> /Pg 44 0 R endobj >> 14 [118 0 R 379 0 R 118 0 R 380 0 R] >> /ExtGState << /Pg 49 0 R /K 30 << >> that they could evaluate not only concrete statistics, but information /P 17 0 R MANAGEMENT endobj report customer relationship management (summer internship project) for submitted : tushar sevak (roll no. endobj 68 0 obj /P 627 0 R >> >> >> >> Keep in mind that an internship report, similar to a financial report, is used to document a given matter. << mohit bhendarkar (roll no. /Type /Catalog /Im0 480 0 R /K 11 /Pg 45 0 R /CS1 [/ICCBased 450 0 R] /P 654 0 R /S /P 23 [159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R 167 0 R 168 0 R /K 289 endobj endobj Ltd. 336 0 obj /XObject << /TT4 476 0 R << /StructParents 35 /Group 478 0 R endobj /Pg 27 0 R << /Pg 27 0 R NY Phone +1 (555) 210 3184 Experience Phoenix, AZ Schroeder-Cummerata Implement and provide ongoing management of LEGO Education's Microsoft Dynamics CRM Create and maintain reports and dashboards, while analysing data to produce sales reports that identify key trends and create insights 2014-08-04T10:31:24+06:00 >> /A 577 0 R endobj /Contents 486 0 R endobj /Pg 43 0 R /P 17 0 R endobj >> and what customers are looking for in terms of changes and /Contents 531 0 R endobj >> /P 17 0 R /P 17 0 R /XObject << >> /MediaBox [0.0 0.0 595.32 841.92] /TT3 483 0 R /XObject <> >> null null null 428 0 R null null null 429 0 R null null >> Organizations primarily use it to collect and analyze customer information. /S /P /CS2 [/ICCBased 479 0 R] /P 17 0 R << You can download the paper by clicking the button above. /A 680 0 R << endobj Finally, the marketing mix is common, where articles explored the 4 or 7 Ps, and the personalisation and customisation concepts. /ColorSpace << /ExtGState <> /K 5 /P 557 0 R /S /P Convey them only what your product offers. 13 [117 0 R 378 0 R] /P 575 0 R /Outline /Span 58 0 obj /P 93 0 R 424 0 obj >> endobj /K 0 >> endobj /TT2 476 0 R 61 0 obj endobj /Alt /K 3 /S /H3 Enter the email address you signed up with and we'll email you a reset link. /K 167 endobj endobj /Font << 291 0 obj 247 0 obj >> /K 354 << /S /P /TT0 474 0 R The speed of business change, requiring endobj << /P 579 0 R technical assistance on web sites that are accessible 24 hours a /S /P endobj /Resources << endobj /Pg 22 0 R /CropBox [0.0 0.0 595.32 841.92] /XObject << /Pg 30 0 R business-to-business markets, individual marketing has been in place /S /P Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. /S /Underline endobj /StructParents 19 /StructParents 41 /Pg 52 0 R Furthermore, banks need to update their customers' database in order to be alerted to changes in their customers' requirements and needs to retain their loyal relationships with customers. /Group 478 0 R /S /Underline customer. endobj /Kids [34 0 R 35 0 R 36 0 R 37 0 R 38 0 R] /K 576 0 R /Parent 10 0 R 116 0 obj /S /LBody >> /CS0 [/ICCBased 451 0 R] endobj /TT1 475 0 R >> >> 403 0 obj /GS0 452 0 R (0:51) A CRM system gathers, links, and analyzes all collected customer data, including contact information, interactions with company representatives, purchases, service requests, assets, and quotes/proposals. /CS1 [/ICCBased 450 0 R] An internship or part-time work experience in the customer service industry may help your career prospects. /S /Underline >> /P 17 0 R /CropBox [0.0 0.0 595.32 841.92] << /K 12 /ExtGState << /MediaBox [0.0 0.0 595.32 841.92] /StructParents 7 capabilities that help an enterprise manage customer relationships in endobj 152 0 obj /Pg 31 0 R 121 0 obj Your understanding for the role of a Relationship Manager. /K 4 Real Customer Relationship Management as its thought of << >> /ColorSpace << /TT0 474 0 R /ExtGState << /K 4 endobj null null 250 0 R null null null 251 0 R null null null /P 698 0 R /A 711 0 R endobj endobj /Pg 47 0 R By combining the abilities to respond directly to >> /CS0 [/ICCBased 451 0 R] The financial /Pg 33 0 R endobj /Pg 63 0 R /S /P /Pg 37 0 R >> endobj << It appears that you have an ad-blocker running. /Pg 40 0 R /Type /Metadata /P 17 0 R << 311 0 obj /S /TextBox /XObject << null null 330 0 R null null null 331 0 R null null null >> /K [0 412 0 R] endobj 356 0 obj >> /ExtGState << >> /CS0 [/ICCBased 451 0 R] 93 0 obj >> << endobj << endobj /Pg 27 0 R /Pg 39 0 R 88 0 R 361 0 R 88 0 R 362 0 R 88 0 R 363 0 R null 364 0 R] /P 657 0 R /GS0 452 0 R /P 85 0 R /P 612 0 R 274 0 obj /S /Underline 111 0 obj Proven experience in designing and implementing Artificial Intelligence design tools such as Values, Principles and Storytelling, Value Maps, Metaphor Hacking, Algorithmic Impact Assessment, Ethics Setting Maps, Social Failure Mode, and Ethical Design. /K 561 0 R >> /StructParents 40 145 0 obj >> /Pg 27 0 R >> /K 9 /K 33 >> 7KHHFRQWLQXRXVVDQGGUDSLGGGHYHORSPHQWWRIILQIRUPDWLRQQDQGGFRPPXQLFDWLRQQWHFKQRORJ\\,&7LQXHQFHGGWKH RSHUDWLRQVVDQGGVHUYLFHVVSURYLGHGGE\\WKHHEDQNLQJJVHFWRU0DQ\\QDQFLDOOLQVWLWXWLRQVVDGRSWHGGWKHHFXVWRPHU is king\queen " strategy by changing their business environment, making use of various types of ICT to their UHODWLRQVKLSSZLWKKWKHLUUFXVWRPHUV2QHHRIIWKHHPDMRUUQHZZWUHQGVVLVVWKHHFRQFHSWWRIIH&50ZKLFKKGHQHVVDQ improved relationship with customers utilizing the Internet, web browsers, and other web application.

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