Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. So I had the opposite problem. + Free Sample of Insurance Cancellation letter Template. Access our extensive global network of business lounges, coworking areas, or office spaces. Im sorry if you felt the need to escalate this. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! Its a very common part of a business when providing goods or services to customers and then not receiving payment. You have a business to run and our objective is to partner with you to help you grow even further. Otherwise, Preferential is better for those who visit 8-13 lounges a year. Best regards, We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. I have little to no faith that I will receive my deposit without hassle. However when I went to check out online, their web site went blank. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. We appreciate your business. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Kind regards, Questions and answers about starting, owning, and growing a small business only. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. They charged us for three months after we cancelled in August. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. I would love the opportunity to help further but havent been able to identify your account. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. They will ignore your requests and continue to bill you. This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. Section 2.5 seems to indicate that in the event of a bank run and Regus is unable to provide the service for which it has signed a contract, this would have no consequences for either party. We have sadly been with Regus since 2013. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. This was not pointed out to me when I signed up for my virtual office. I cannot stress enough the lack of professionalism and poor service. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts Otherwise why would so many victims protest about this company? Using Solstice Conference to link video call to the equipment in a meeting room. This letter should be written in a professional, polite, and diplomatic tone with no visible hints of frustration or anger. I am sorry if you feel this way. I tried a one-month subscription and it has been literally impossible to cancel. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. Verification can help ensure real people write reviews about real companies. Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. And if you don't pay up they'll try to ruin your credit. Restoration Fee - $290 ($3.50 per square foot) 11-20 people: Full refund in case of cancellation 10 days or more in advance. Besides, the facilities provided by you are also impeccable. Can I use a business lounge if I have a coworking or a private office booking on the same day? We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. Thank you for your consideration. Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. They are real scum bags. Hi Andrew, Im sorry you felt the need to escalate this. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Customer service is simply poor. It should also state the reason behind why you want to cancel the membership. Lorraine Brule The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. Service 110 Value 107 Shipping 48 Global Customer Service at Regus, They auto renew your contracts without your permission. Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. AvenueErie Rhode Island 24975. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. After being in my new office they are increasing rent by 8.7%. It is a scam. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. One such way weve used before, is going through the Gourmet Society x DragonPass portal. Its nonsense in most cases and one should be able to continue with an office space. please give me my refund. Guide to the DragonPass lounge membership program. Assistant Global Customer Service at Regus. Platinum membership includes access to an office. If you refuse to pay their bogus invoices they will send you to collections. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Office Space and Coworking prices are per person per month and are dependent on inventory availability. This was the most frustrating service that I ever experienced. 279 Viverra. Thank you, It is clean and smart and well organised. Assistant Global Customer Service at Regus. They are scammers, and incredibly dishonest. Who has the free mental bandwidth to keep track? Membership: 2.3.1. I hope youll continue to serve more and more people and make their life happy and prosperous. I look forward to receiving more information from you. Hi Hongxu, Share your photos and videos with others to prove the truth of your words. I really thought that this company would be a good option for expanding our business. I wish I never did business with this company. Shut it down because I didn't need it anymore. If you would like further clarification about your renewal, have any specific billing or payment concerns please email me directly at michelle.spire@regus.com with your account details and Ill ensure a member of the team contacts you. Please email me at lorraine.brule@regus.com with your company name and details and Ill make sure youre quickly assisted. Best regards,Michelle Spire. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. I wish you all the best for all your future endeavors. I havent been able to identify your account. GO LITERALLY ANYWHERE ELSE. Can't believe these thieves are still in business/. Head of Customer Services. It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. If you sign up on monthly then it should remain on a monthly plan. No one would contact me over the phone. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? Hi Mike, Im sorry if you felt the need to escalate this. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. Please email me at lorraine.brule@regus.com with your company name and details. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. This will take you to the "End Your Amazon Prime Membership" page. In fact, when I asked the receptionist in September or October, I was told that the lease term reverts to a month-to-month after the initial term (which by law, only requires a 1 month notice). It won't go in any direction! They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. I have been renting an office space at Regus in Kings Hill for over 12m now. Our dedicated teams work hard to help all customers but I can also help you have this resolved. Let us find the workspace that`s right for you and your team. Lorem ipsum dolor sit amet, consectetur adipiscing elit. They will email you a confirmation of termination and then charge you again. STAY AWAY FROM REGUS, Join Regus if you want to lose your money. The answer is: it depends who you ask. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Illinois can help us locate an even better workplace for your needs. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. Best regards, myRegus asks for Credit Card as well as DragonPass in Payment Details. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. My expressed intention was to rent space for 1 month and for a quoted price of $650. Kind regards, Regus Luton have a very devious way to prevent full deposit return. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. They will respond to your inquiry as soon as possible. This company is intentionally misleading customers to keep them in contracts. With these memberships, you get free entry to 1, 8 or unlimited lounges, depending on the tier. However, DragonPass permits you to cancel and refund an unused single-entry lounge pass if youre not able to access the lounge due to travel restrictions or other reasons. Your days must be used within the month they are allocated. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. And they do not have to provide any notice to you at all. Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. As you can see from your statement of account, available online (e.g. I sincerely apologise if you have experienced billing errors. Where appropriate, well also take steps to prevent the situation from happening again. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Sandra Melody Cookies Policy Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. Receptionist only can communicate by email, even for the most important things for your business. This company is completely disorganized, and crooked. First month - $650 Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. It was an outstanding experience at the gym.

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