Not even from within the wifi network, but also not with 4G. Please fix ring!! I'm having a continuing issue with my two Ring stick up cam battery/solar cameras. But that doesnt matter because sometimes I cant get live view to work at all. i've deleted and reinstalled the app and still nothing. If you find yourself needing to check your network further, your best next step would be checking router settings and your ability to stream on multiple devices. not sure what else i can do. Live view just doesn’t work properly.

Hi have exactly the same problem. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

I don't have any issues with my stickup cam. Ring doorbell which is further away from the router works fine.

Common Causes of Video Not Connecting to Your Ring Device.

But if you open the app, press live view, it wont load. With this concern being intermittent or inconsistent in when it occurs, checking connection is the best approach. It's very frustrating. Some variables that fluctuate by nature are wifi, mobile device connection, and power (battery). I cannot get live view to consistently work. Switching networks for the device, whether this is from 2.4 Ghz to 5.0 Ghz (if possible for device/network to connect to), Switching from connection to a router to a mesh system/Chime Pro/extenders and vice versa, Ensuring you have proper speeds. The most common causes of not being able to do a Live View or see a recorded video are: A poor connection between your mobile device and the internet; Slow internet upload and download speeds; A poor connection between your Ring device and your router.

So all your technical engineers could not solve the problem and assured me it would be the hardware. My Wifi connection is strong (300+ down 35+ up) and tested as well connected with device RSSIs at -33 and -52 (for what it's worth the doorbell is further from Wifi with worse RSSI but works fine). When it comes to the Live View not connecting/working on the Stick Up Cam 3rd Gen, or any of the cameras, it may not work on one device while it works on another. Live view not working on stick up cams 3rd gen tho... A sneak peek at what’s new in the neighborhood! Yep, my phone is updated too. As the network speed package and signal strength sounds sufficient, and your Video Doorbell is connecting just fine, this is the last variable to check. Having an optimal battery level will, of course, ensure that your device is connecting the quickest it is able to. When it comes to the Live View not connecting/working on the Stick Up Cam 3rd Gen, or any of the cameras, it may not work on one device while it works on another.

Ring app is up to date. You can do this by pressing and holding down the setup button for about 30 seconds, and then giving the camera a few minutes to reboot and power back on. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Hey neighbors!

Stick up cam live view not working Installed a stickup cam on 1/26/2020 and live view is not working, just states device activating and then times out.
I have three other ring cam that are connected to the same router as the stickup cam and the other devices are working fine. Everything with the stickup cam works fine. I've tried everything and tech support just tells me to try things I've already done a dozen times. It just wont connect. To see if you can nail this yourself, see below! After this, attempt to go to the Live View and let me know if it works! It's very frustrating.
A sneak peek at what’s new in the neighborhood. Hello fellow Ring stick up cam victims, I just purchased four Ring outdoor stick up cameras and the solar panel plug-ins. Hey @Sonni504. YOU GUYS SEND ME a NEW ONE! Thank you for sharing your experience with us @Meeples! I spent dozens of minutes with your helpdesk on the phone and they let me reset EVERYTHING in my house and nothing worked. Internet connectivity is fine. RING needs to get there act together and FIX this once and for all. Same result. I had this problem before and called tech support who made me walk through 20 minutes of things I'd already tried before elevating my call to someone else who did something remotely that fixed the issue for two days, but the same problem returned. The new one had Exactly the same problem. If you can, please check out our Ring Help Center Article here for more information on the ports and protocols needed for the Ring devices to connect, and once making sure these are all good to go on the router's side, try loading the Live View again! If you are able to receive motion events as intended but live view will not trigger from within the app, please check that your mobile device is up to date as well as the Ring app. I have had the EXACT same problem with my RING Stick Up Cam. I go straight to live view on my wifi or mobile within 6 seconds. It's possible you have some restrictions on your router that are not allowing the device to connect to the live streaming in a stable fashion.

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