You might find the following websites helpful if you want more information about ticket scalping: How do I access Accessible seating tickets? You will then be able to add more tickets to your shopping basket and pay for all tickets at once. All rights reserved. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. "The @Ticketek _AU app has crashed - right before Ed Sheeran. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. to collect tickets. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. details of the event including: name, date, time and venue. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. There was a problem with the email server that the message was sent to. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. You will need to provide some form of ID so that the staff can access your Ticketek account details. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. What happens if I forget my phone or my battery dies at the venue? I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. %PDF-1.5 No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. I had the opportunity to study abroad in Australia during the summer of my Junior year. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} How do I add my mobile tickets to the Ticket Wallet? Postponed and Cancelled Events. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. The example above is for an adult barcode. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. These tickets will be cancelled and reissued in the name of the new ticket owner. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. Your barcode will be on the first page that opens (the homepage). You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. Please note that there will be large wait times on the phone when dining tickets go on sale. Can held seats be purchased through any other channels? If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Refer to specific details at each venue regarding accessing the stadium/park. Please comply with any stated ticket limit for this event. Why does Ticketek want to access my Facebook details? Limitations on number of tickets purchased. Are Refundable tickets available through Ticketek Marketplace? If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. Can event notifications and location services be turned off from the Ticketek app? Proof of purchase may be required for any refund or exchange. Ticketek routinely mismanages ticket processing which should be simple. If your location is not recognised, National content will be displayed. If your session time expires, you will receive a notification and will be required to access the site again. Group discounts may be offered but do not apply to all events. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. The app also uses your location to alert you of events currently being held at specific venues. We recommend that you confirm with your venue whether they have an existing ticketing agreement. What if a show is cancelled or postponed? What are the terms of concession tickets? Will the Mobile Ticket scanners at venues work through phone covers? you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. The Ticketek app was also reportedly glitching, stopping people from . No, for the first release, the app will only be an iPhone app. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. I've sent an email invitation but some or all of my friends did not receive them. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. Invitee B starts purchasing two seats from hold. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. Who is entitled to a concession or child ticket? Guest passes are subject to availability, and information on guest pass availability can be found on our website here. However, some events will have unreserved seating where it is first in, best seats. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. How do I arrange for a new membership card to be sent out? Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. Can I forward my Mobile Ticket to a friend? % Be sure to select the discounted 'member' ticket. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? Why can my friends (invitees) only purchase the held tickets one at a time? The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. Ticketek recommends that you select Registered Mail for these events where available. How do I purchase a Ticketek Gift Voucher? Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Some events may have a Family ticket which includes 1 Adult and 1 Junior. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. Yes, you are able to use multiple Ticketek Gift Vouchers. Gift Vouchers can be purchased for specific events when available. If you do not receive your club of support pack please contact the club directly. 4 0 obj Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner.