Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Just noticed that the box they have sent them in isn't for the correct trainers. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Was looking everywhere but at her customers. In just a few steps, we'll have it sorted. And would recommend to all my friends amd family. I will always order with footasylum I am very happy with the service and products. It goes against our guidelines to offer incentives for reviews. . Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Email never arrived so ended up going to a store on crutches to get a refund. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Never again. Order placed Sunday afternoon and delivered Monday afternoon. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Hey Getta,Thanks for leaving us a great review. - Callum Phelps, posted 11 months ago " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . AVOID THIS COMPANY!!!! We hope to see you again very soon. We are so glad to hear you are happy with the service. And would recommend to all my friends amd family. Been trying via live chat, what's app and calling HQ. Greater than 75%. This time, however, when I ordered, their courier choice was Yodel. 124.99. Hey Getta,Thanks for leaving us a great review. First and last time I will use this company. Email never arrived so ended up going to a store on crutches to get a refund. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Ordered it on Monday and it was delivered on Tuesday. Footasylum discount code: 20% OFF in March - Mail Online The range includes footwear, clothing and accessories for men, women and children. A pop-up box will appear revealing the code. I messaged a few guys initially who were very slow to respond and inresponsive. Restrictions apply. Anyone can write a Trustpilot review. Here are 8 tips for writing great reviews. The lady at the till was no better. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. AVOID THIS COMPANY!!!! Take care!Thanks,Rebekah. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. We hope to see you again very soon. Got them cheaper than any other website. You have disabled javascript in your browser, please enable. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. In real life, they are dull, boring and have no character at all. Ordered some trainers at 10.30pm amd paid for next day delivery. Will definitely be ordering from them again. Still over 300 down! Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Why have i been rejected for my return as the item was faulty? Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. All items must be returned in their original boxes and packaging. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Easy! Do you agree with Footasylum's 4-star rating? Footasylum. Then I started a new chat and got Sophie who was absolutely lovely. If this was my store, they would all be sacked. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. Companies can ask for reviews via automatic invitations. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. Which are the instant chat and the WhatsApp!! 10% off at Footasylum on first orders with this promo code. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. very helpful as Liverpool didnt answer the phone. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Shocking company - bought two items trainers and sliders order value 100.28 never received. Ordered item was faulty. High performance sneakers, trending streetwear and exclusive product weve got you. Rolling eyes, rude attitude. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. They all fit perfectly. We also ensure all reviews are published without moderation. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Yes. Further Details. !spoke to Edge lane store about colours in crocs. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Thanks,Rebekah. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! For full terms and conditions see here. Over 90 off RRP. Reordered again Sunday afternoon, Monday morning was here. Ordered Nike trainers. It goes against our guidelines to offer incentives for reviews. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Also it was delivered to Republic of Ireland avoiding customs charges. We hope to see you again very soon. Rolling eyes, rude attitude. Anyone can write a Trustpilot review. For all international returns outside of the UK, please visit our dedicated international returns page. Difficult, posted 2 weeks ago I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Strengthen your review by uploading photos & videos. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. These featured collections are typically the most popular and best-selling products on the Footasylum website. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. - KM, posted 1 year ago Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Hey Getta,Thanks for leaving us a great review. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. International Returns Most Popular Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. It's your job. Popular Christmas FAQ I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. - Anonymous, posted 4 months ago OL10 2TA. Got them cheaper than any other website. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Easy! Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Get Code. That is great news about the fast delivery.We hope to see you again very soon. We also ensure all reviews are published without moderation. Was told that neither was possible because I didnt return them in the original shoe box! - Kristy Smitten, posted 11 months ago If valid, the page will refresh and your total will be updated accordingly. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Footasylum Reviews | Read Customer Service Reviews of www.footasylum Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. I would avoid at all costs. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Wow! Make sure your order is unused and in original packaging and labels. Thank you so much. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. That is great news that they arrived a day early!We hope to see you again very soon. Simply follow our returns portal link below. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. We are so glad to hear you are happy with the service. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. I can't even point the blame at one member of staff because they were all terrible. Great to hear that the parcel arrived so quickly. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Get 60% off instantly: Footasylum discount codes } Finder CA Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Price was unbelievable for what I got! We also ensure all reviews are published without moderation. Treated myself to some new trainers and jogging bottoms in the sale! Frasers Group reportedly offers to buy Footasylum FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. The lady at the till was no better. They have scribbled size 7 on it. Ordered some trainers at 10.30pm amd paid for next day delivery. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. - Fred, posted 2 months ago Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Alternatively, enter your order number and email address into Hermes to monitor your delivery. Tried to send Crocs back as they didnt fit my daughter. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. Reply from Footasylum Jul 14, 2021 Hey! It goes against our guidelines to offer incentives for reviews. Your browser does not support embedded videos. By continuing to use this website, you agree to the use of Cookies. Avoid this store at all costs. Before returning items you must notify Footasylum by telephone, letter, or email. All rights reserved. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! I brought some trainers and returned them just before the 28 day period which was allowed for returns. Thanks,Rebekah. Date of experience: 18 December 2022 People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Get Discount. Here are 8 tips for writing great reviews. That is great news about the fast delivery.We hope to see you again very soon. Absolutely fuming with this company. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Been trying via live chat, what's app and calling HQ. Will definitely be ordering from them again. Take care!Thanks,Rebekah. I would definitely recommend and will be a returning customer. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. It needs to be unworn or unused and still have the original tags. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. 2023 Trustpilot, Inc. All rights reserved. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! One star as there is no 0 stars. To contact the Footasylum customer service team, start a live chat on the website. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Asked for a pair of trainerscould not even tell what the guy said. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! 20% off selected items with this Footasylum discount code. Can I return my online order to one of your stores. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Returns at Footasylum - Staall.com UK The kind your customers really want. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. 3. Delivery Methods. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Beth is Home Editor for T3, looking after style, living and wellness. When you purchase through links on our site, we may earn an affiliate commission. That is great news that they arrived a day early!We hope to see you again very soon. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Men's, Women's & Kids' Trainers & Apparel | Footasylum The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. In November 2022 I placed an order with FootAsylum and it never came. Date of experience: January 04, 2023. By using a. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. 10/10 will not be using footasylum again. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Footasylum has collected 369 reviews with an average score of 1.86. . | Read 8,321-8,340 Reviews out of 55,152 Read Customer Service Reviews of www.footasylum.com - Trustpilot We also ensure all reviews are published without moderation. I was taught to value customers, no matter what job I was in. Customer Service. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Bought a pair of Boss trainers at the end of November 2022. Anyone can write a Trustpilot review. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Order placed Sunday afternoon and delivered Monday afternoon. 27 Feb. At least 30% off in the . Round and round in circles. We are so glad to hear you are happy with the service. To break them up politely to ask for helpit was like I had sowrn at them. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. My son lost out on his Christmas presents as a result. We hope to see you shopping with us very soon. On-time Delivery. For more information on the cookies that our site uses click here. Subscribe in print, digital, or a great-value bundle. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Suggested companies are based on peoples browsing tendencies. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). I have worked in retail for over 15 years. - Anonymous. 28 Feb. Up to 60% off at Footasylum during the half term sale. Hey Karl!Thanks for taking the time to leave us a review. Looks like they have found the nearest spare tatty box to send them out in. Ordered some trainers at 10.30pm amd paid for next day delivery. It's your job. Delivery to Australia was super cheap and very very fast! Click the 'Copy' button to copy it. Replies to negative reviews in < 24 hours. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Ordered standard delivery, was dispatched the next day & arrived the day after. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. We hope to see you shopping with us very soon. Treated myself to some new trainers and jogging bottoms in the sale! Stay ahead of the game with the latest trainers and clothing from Footasylum. Average Delivery Time. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. Manners cost nothing. Rock Woven Outdoor Pant. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Replies to negative reviews in < 24 hours. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. My Returns - Footasylum.com If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. Price was unbelievable for what I got! Thank you so much. 60%. This time, however, when I ordered, their courier choice was Yodel. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Footasylum Discount Code: 10% off Everything. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. This arrived within only two working days and all items were delivered intact and all there. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. Return an item in The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Find out how we combat fake reviews. Manners cost nothing. Tried to send Crocs back as they didnt fit my daughter. Delivery to Australia was super cheap and very very fast! I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Happy from start to finish! Package allegedly dispatched on 11th December and now reported as list in transit!

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