Arrivia powers some of the most iconic names in travel, hospitality, and financial services. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Admiral Way Driver charged extra for luggage. Bus was late. We recommend arriving early and communicating with the Autobus Statzione ticket staff at your preferred city (ours was Trieste) to make sure you know where to actually find the bus at the appointed time. Bus not coming at all, allegedly because an accident on the road. Get started now and lets get this sorted. Book tickets that fit your needs. Explore Arriva Customer Service Representative salaries in London, England collected directly from employees and jobs on Indeed. So we paid for nothing. We were directed by the staff to the misleading bus stop (old one). Can I make a complaint on behalf of someone else? You can join the Arriva loyalty program via the Arriva Croatia mobile app, through the website or by filling out the application form at the Arriva ticket office. This way, sub-standard customer support doesn't result in you being left empty-handed. horrible experience I have to say. View our cookie policy here. This business offers travel products and services. inquiries@arrivia.com Very comfortable. I have written to arriva to complain about the awful service we experienced. With our coverage of all available Arriva bus lines, we make sure you are able to get to where you need to be. Sit back and relax while we do the work. Zero information on Zadar Bus station about delays or departures. The best way to spare yourself the hassle and stress of dealing with virtual phone assistants, automated chatbots, and other systems is by using DoNotPay. Open your web browser and sign up for DoNotPay. Businesses throughout the world are increasingly using automated chatbots and virtual phone assistants to field customer service requests. Im shocked that this behaviour is allowed. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Data will not be transferred to third parties except legal obligation. Vacatures zoeken. Inloggen. Interviews; Arriva Customer Service Representative yearly salaries in the United Kingdom. Waar. Please contact our Customer Services team anytime from 8am - 5pm Monday to Friday who will be happy to assist you. London. Arriva Bus Help Portal Who can I contact if I can't find my answer on the website? Need to file a complaint? More description about the location of the bus is needed. Find your contact For corporate enquiries, we can be contacted via the details below. Scottsdale, AZ 85254 We have helped over 300,000 people with their problems. Bus was crowded. Arriva Bus (UK) Reviews | Read Customer Service Reviews of www.arrivabus.co.uk Vehicles & Transportation Arriva Bus (UK) Arriva Bus (UK) Reviews 2,217 Bad 1.2 VERIFIED COMPANY www.arrivabus.co.uk Visit this website Sort: Most relevant C. C.F 17 reviews GB A day ago Just seen the news that Arriva is Arriva - never again, We missed our Ferry because the bus was late! Based in Sunderland, England, Arriva is a major transportation provider in the UK. We were nervous about doing it this way but wanted to be sure that we had our seats at the specified date/time. Wat. Contact Us. Average salary for Arriva Group Service Controller in Worcester Park, England: [salary]. You may change your settings at any time or accept the default settings. Jobs; 76. Resolver is a totally free service that you can use to complain effectively. Simply show your ticket on your phone along with a valid photo ID to board the bus. all our trip plan was messed. Arriva's customer support team can assist you with lost items, late arrivals, rude drivers, and more. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. Bad Customer Service. As a result we reached Dubrovnik 3,5 hour later almost at midnight so our evening was ruined. The location for the bus pick up in Vodice must be changed immediately to the main bus stop, as anyone else would have missed the bus entirely. This page is not available for these regions: Do you have a question or do you want a refund? Plan your bus journeys with our journey planner, check timetables and ticket fare prices, buy tickets, and track live buses in real-time across our UK network. Arriva offers a best-in-class experience to all travelers so you're sure to have a pleasant bus trip. Arrivia is the largest stand-alone travel loyalty provider in the world. 3.3 out of 5 stars. Corporate Headquarters No, there aren't any power outlets or USB plugs on Arriva. Based on 9 salaries posted anonymously by Arriva Group Service Controller employees in Worcester Park, England. 320 vacatures voor Customer Service in 8251 Dronten op Indeed.com. The bus was cancelled. Our brandable travel booking platform rewards loyal members, incentivizes new sales and creates revenue channels. Need to get in touch with us? We bought two tickets which included luggage and as soon as we got there the driver said you have to pay for me for the the luggage or else youre going to cause trouble and when we said we thought luggage was included, him and his colleague started shouting at us and name calling us for being English. Autobus nie zatrzyma si na wskazanym przystanku i odjecha nie zabierajc nas. Your bus was 15 minutes early to the bus stop and didn't even stop for us!! . Bus was 1 hour late .. which turned an already 8 hour ride into 9 hours :(. Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. With its Chargeback Instantlyproduct, DoNotPay can instantly submit a refund request or initiate a chargeback on your behalf. Salarischeck. Weve helped millions of people find a resolution. Need to find a different location? For more than 25 years, we have powered travel loyalty and rewards programs for some of the worlds most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. We have to pay for luggage although there on tickets was written two baggages included. We had to go back and buy tickets for another bus and we're 1 and half hours late to Zadar. First, we had been booked into the wrong cabins. You have the right to file a claim with the Spanish Data Protection Agency (www.aepd.es). Contact Us | Arriva Bus Contact us Whether you want to find out about fares and offers, check current timetables, contact the press office or make a commendation or complaint - we're here to help. Most computers will open PDF documents automatically, but you may need to download Adobe Reader. You can call our Customer Service team or contact us through the chat, WhatsApp, Twitter or Facebook. If you have a lengthy complaint to make and would like to mail it in,send it to: Any time that a company like Arriva fails to deliver the services that you've paid for, you can count on DoNotPay to help. All product, news and changes in the site will be showed for your region. Even if you are looking for any specific details for your arriva medical customer service, the online reviews can get you covered. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Both drivers were polite and helpful. This page is not available for these regions: Check in and out with your contactless debit or credit card, Carefree flexible travel with Arriva Flow. Dedicated customer support 24/7. Our world class team of experts is always here to help. Arriva Bus Help Portal I was told I was booking adjoining rooms **** and **** at $1399/pp for first two passengers in each cabin and $799 for the third, plus taxes and port fees. Your question may be answered on our Frequently Asked Questions page. Great busses! In addition, I was charged a $99 membership fee per cabin (x2) for their rewards program; at no point was this fee discussed or disclosed to me at the time of booking. She said iCruise would see to it that we got the adjoining rooms and we would speak in one weeks time. E-mail: enquiries@arriva.co.uk. Arriva North West. Need to contact Arriva customer service? Overall a great experience to get around. Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00.Friday from 08:30 to 14:30 h. If you have lost an object on our buses, at Arriva we help you find it. Relatively comfortable and clean. Our Customer Service line is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. It's quick, easy and totally free. Below you will find many ways to come in contact with us. I spoke with ********************* who listened to what happened, reviewed the audio of the actual booking phone call and determined the agent had made the error. Contact Arriva Bus customer service Resolver can help you send your complaints to Arriva Bus. If contacting Arriva customer service through the normal channels doesn't suffice, you can always contact the company's head office. A bus operator in the North West. 302 - A wing, Eureka Tower Mind Space We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. We recommend that you bring some snacks and drinks in a reusable water bottle for your bus trip. This business is in an industry that may require professional licensing, bonding or registration. Location. We give companies the tools they need to incentivize sales, deliver valuable rewards, market-personalized, relevant offers and encourage member participation. What is the depot disciplinary procedure? So I called customer service on next business day of 10/31/22. Other common reasons for contacting Arriva customer support include. The next day, I began to get harassing emails from *************** repeatedly threatening to have canceled our reservations. Malad West Mumbai - 400 063, 58 Kingston Drive I immediately emailed our agent and made her aware of the error and asked for her to resolve the issue. We paid in silence and got on the bus and he shouted welcome to croatia really rudely. Customer Service Representative (Former Employee) - Phoenix, AZ - April 6, 2016. Find out with Busbud's extensive list of Arriva fares. We help businesses sell more to their customers by providing incentives, irresistible travel discounts and inspiring memberships. we were going to airport booked our trip with save amount of time for all things which had to be done before departure, and bus arrived 1:10 later, we had to wait in the boiling sun. San Pedro de los Pinos, Benito Jurez, 03100 Ciudad de Mxico, CDMX, Mxico. Click on the name of the company and have us do the work for you. With arrivia, you can harness the emotional power of travel to attract new customers, members or employees while engaging existing ones. Given just how large this company is and the vast number of people and locations it serves, it's important to contact the right customer service team for your circumstances and needs. You can be certain that youre talking to the right person at the right time. Contact Arriva Bus now Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. Luckily, with DoNotPay, you can easily jump to the front of the Arriva phone queue. The short of it is that we had no working bathroom, a rude and uncommunicative driver, and a four hour delay. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. http://www.ethicalcommunity.org/internationalcruiseexcursiongallery/, International Association of Better Business Bureaus. Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. All product, news and changes in the site will be showed for your region. Timetable is not followed at all. What could we do to improve your experience travelling with Arriva? Contact - Arrive Contact Us Sales We'd love to talk about how we can work together. There was a special going on so only 50% of the normal deposit was required per room. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? What is arrivia? Afgelopen 24 uur; Afgelopen 3 dagen; Afgelopen 7 dagen; If you find a suitable trip, you can go ahead and get your Arriva ticket from us. Bus was not on time either on departure. Lots of stops for restroom breaks. An error occurred while making the subscription. We paid as we were really upset and then he told us to get on another bus as we were causing trouble even though it was the last bus. The journey was efficient and well organised, only delayed by the passport control process. Dreadful customer service and bad attitude. Staff was not speaking english in Veli Losinj, which was not really practical but everything went well. General inquiries inquiries@arrivia.com Media inquiries press@arrivia.com Corporate Headquarters Phone: (602) 749-2100 Toll-Free (888) 320-4234 Registered No: 347103 Registered Office: Snapshot; Why Join Us; 378. You are already subscribed to this newsletter. They will investigate the issue and provide customer services with an official investigation result. Not what we asked for at booking. You could be waiting for hours for the opportunity to submit your complaint. No worries, you can use your time on the bus to catch up on some much needed sleep! I did not really enjoy Arriva Medical due to we were calling the same patients over and over again (typically once or twice a month) offering them products like a back brace, heating pad, knee brace, or erectile dysfunction pump. Driver was nervous and the trip felt unsafe at some moments. Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. More importantly, large companies like Arriva often have incredibly long phone queues. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Anyway, I ****** and learn so many complaints on here. Book cheap Arriva bus tickets online, find schedules, prices, bus stations locations, services, promotions and deals. I committed over $5,000 to a cruise last April based on their agent's assurance that three free perks were included in the package . To make a complaint, please contact our Customer Services team by clicking here . 15147 N Scottsdale Rd Ste 210 Purchasing tickets in advance was the most reasonable price available. This is a great way to save time and avoid a lot of extra and unnecessary frustration. The fact that the bus arrived on time at the beginning and end is very important to us . Waiting for hours in a phone queue to connect with a live Arriva customer serviceagent will only add to your ire. Thanks for those reviews and I am done w/ icruise.com (and will not dealing w/ arrivia.com)Folks beware !!! All rights reserved. Congratulations!! There are many ways to contact us: Fill out our Customer Services contact form Phone our Customer Services team Conveniently search for Arriva bus schedules and Arriva prices to choose an option that best suits your needs. You can also download your favorite movies, TV shows, and audiobooks or bring a good book. Busbud is an authorized Arriva ticket seller. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Take advantage of available Arriva bus coupons in order to get discounted Arriva fares. 3.3. When I received email confirmation, there were two issues. For TfL-contracted services in London only Arriva Customer Services, FREEPOST ND 6721, London, N22 4BR. Therefore, by searching on Reddit, it becomes easier to know about arriva medical customer service more as all of the comprehensive details of it are available, be it the function, size, or brand. Discover how our travel solutions can help your business thrive. The only things that could be improved is to have the toilet and the WiFi working. Welcome to Arriva UK Bus. Type in Skip Waiting on Hold and select the product. Contact our sales team Help/Support Our support team is always ready to help. DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold. The wifi didnt work and I got charged a small amount extra for putting one small item of luggage underneath. Our travel privileges booking platform allows you to generate new revenue to support your business goals. Desplzate de forma segura, cmoda, sostenible y todava ms asequible! A few phone calls later I learned that he is in the **********.It took 4-days and never get back to me and the info that i can get from online. Salaries; 4. Bedrijfsreviews. I paid $600 per cabin on credit card. When taking the bus with Arriva, you will be able to enjoy Standard seat. 912 260 418. 08/29/2022. We're happy to help. . You can also bring a good book to pass the time during your trip. Need to contact Arriva customer service? When we challenged the driver and assistant as to why they didn't stop at the first bus stop they ignored us and stated they didn't need to stop there. Given just how large this company is and the vast number of people and locations it serves, it's important to contact the right customer service team for your circumstances and needs. Our Customer Services hotline 0344 800 44 11 is open on Monday to Friday between 8am and 5pm. USB ports for charging. We offer businesses added benefits that help attract new employees and retain existing ones through travel reward programs. Have you suffered a mishap or accident in one or with one of our vehicles? Did this answer your question? No, there is no WiFi on Arriva. You will receive your e-ticket by email when booking on Busbud. Customer Service Representative yearly salaries in London, England at Arriva. Registered in England. Will Arriva Customer Services speak to my Insurance Team or Solicitor in the event of an accident? The data provided will be kept for the time necessary to comply with legal requirements and to determine the possible responsibilities that may arise from said purpose and from the processing of the data. On a budget? Its quick, easy and totally free. Revolucion 356-60 piso Get weekly updates, new jobs, and reviews. Busbud provides you with Arriva phone number so you can easily reach out to them. DoNotPay can help you bypass the phone queues of more than 10,000 businesses. we had to run everywhere and nearly missed the fly. 866-871-9336. If available, we recommend bringing a battery pack to keep your devices charged during longer bus rides. I contacted Arriva customer service asking for a refund but they refused, even though they agreed that the cancellation was for 'operational reasons'. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool Here's how you can use DoNotPay to skip Arriva's phone queue: That's it. Calls to Arriva are free, but if you call from a mobile, standard mobile rates apply. Current departure times Scheduled services Diversions and obstructions Railway construction Additional transport services Traveling with a disability Travelling with a bike, pram or stroller Season tickets and tickets (E-)tickets Season tickets OV-chipkaart OVpay Travelling with children Arriva Flow Service & contact I have a question To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. Marketing services offering personalized experiences that boost member engagement, redemptions and loyalty program participation. Official Partner. For services outside London Arriva Customer Services, FREEPOST ANG 7624, Luton, Bedfordshire, LU4 8BR. Search for the company you'd like to call. Helensvale Queensland 4212, The Atrium, 1 Harefield Road, Learn more about Resolver Pro and how to claim your business. When asked if the cabin numbers had been corrected, *************** assured me they had been but refused to provide written confirmation. Extensive travel options that easily integrate with your existing platform to drive sales and increase program value. Servicing more than 14 different countries, this agency operates as three separate divisions that include Mainland Europe, UK Rail, and UK Bus. The bud arrived on time and was on schedule throughout the journey. Doxford International Business Park Comfortable bus. Busbud provides you with Arriva phone number so you can easily reach out to them. If you are calling from Germany, the number is 01801 003551 (calls cost 3.9 cents per minute). BBB Business Profiles generally cover a three-year reporting period. Reviews; 1K. We are happy to help. We help businesses with membership groups provide travel solutions that engage their members with personalized marketing and branded customer service capabilities. Subscribe to our newsletter to know the news and everything that happens in Arriva and that is designed for you. Thankfully my friend was a local and drove me very quickly to the main bus stop in Vodice, whereby we were able to just catch the bus. Begin van hoofdcontent. Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. To exercise your rights of access, rectification or deletion, limitation of your treatment, portability and/or opposition, you can contact the data controller: ARRIVA SPAIN HOLDING, SL, C/ Fraguas 27 Pol. If you've recently had a problem during one of your Arriva trips, contacting Arriva customer serviceis an important step towards getting the help or compensation you need. 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Bus arrived in split almost 1 hour late. Arriva Bus Help Portal What is your complaints procedure? However, on the day the bus drove right past the stop, we tried to wave it down but the driver ignored us. Job Title. Your experience on this site will be improved by allowing cookies. BBB reports on known marketplace practices. Reviews from Arriva employees about working as a Customer Service Representative at Arriva.