The price was $99/each, $64 of which was to be paid to BD at the time of booking. Bonampak Mza 2. Not sure? Transfers back to the airport were another issue. I have called, and the phone numbers do not work. Thank you Hugo! Sincerely, 10. Then headed to Tulum. Estimado pasajero, Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. Av. But we have to stand in line for ferry for 2 hours. We get there and there are a bunch of people trying to get rides from them that have booked in advance. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites. There was a 5 gallon water jug for hand washing. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. He was very understanding. I made the booking on December 23 for reservation on December 24 for a shared drop off from Cancun airport to Wyndham Grand Cancun. The zipline tour ran longer than stated but wasnt a big deal at all. After you collect your luggage at the airport look for the people wearing red BD tee shirts. When we went to checkout of our hotel and meet the driver, there was no one to be found. Hola, puedo llevar conmigo a mi mascota? Total should have been $192. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. A private guide/tour of Tulum from Blue Diamond Resort. We rappelled into one cenote and then walked/swam through three others. I have called, and the phone numbers do not work. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. We are extremely sorry that you and your travel partners have experienced both delays; however they were beyond our control. The toilets were dirty and hard to flush and smelled bad. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. Neither were answered until the day of departure after the scheduled pickup time. Lie #3. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. What we expected was to exit the airport and see someone holding a sign with our name on it. It showed on the email that our pick up time was changed. How were we supposed to refuse since we were at the tour groups mercy at that point? You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. Unfortunately for their return, the company failed to pick them up. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. If I could give no stars I would. 10. Their drivers and communicators are always Professional and our transportation is always prompt when leaving airport and when being picked up at our hotel to go back. Thank you very much for contacting us. I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. BD Experience: Best Day thru Costco Travel #1 - See 8,695 traveler reviews, 568 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. He then called and got the second (more expensive) excursion cancelled. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Omar was FANTASTIC! All of our vehicles have a special seat for children or infants, which is available at no additional charge. But the tour we took with them was misleading. So we ask some people they said go around the corner to BD experience. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Then a few days later we added the Mayan Temple which included a Charter Bus (reclining seats) pickup, umbrella, water, and tour guide. Balloon Tours 0. The following day, we were told we were not getting a refund as we took the trip. Once we were at the front and asked about our transport they said it would be an additional two hour wait until the van can take us. We have the most horrible experience this morning with BD experience. Sincerely, We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. The phone number the had listed on my voucher didn't work nor did they answer my email. Customer Service Department Its always a pleasure to assist you and we remain at your disposal. The representative that day was Alex Perez. Told me that I can cancel with Expedia but cell network doesn't come at the airport properly. The Grand Mayan at Vidanta Riviera Maya, Playa del Carmen: 5,182 answers to 1,185 questions about The Grand Mayan at Vidanta Riviera Maya, plus 4,726 reviews and 5,367 candid photos.Ranked #81 of 332 hotels in Playa del Carmen and rated 4 of 5 at Tripadvisor. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. That is in stormy, windy, cold weather. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. Would rate 0 if possible. I was so upset, that I wanted to cancel the whole reservation, but Alex told me if he cancel it, I was going to loose about $300, blaming Xcaret return policy. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. This review is the . Thanks! They left us alone with no option we ended up paying 200$ of taxi to Tulum. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. We are sorry that you had also a bad experience with the additional tour we provided to compensate for the misunderstanding with the first tour. Hilde Bec. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Best Day Travel Customer Service Department This is the hardest company to contact. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. . Contact page of BD doesnt work, more than 10 emails sent. Best Day Travel Customer Service Department We also sent the chargeback voucher to your email for your records Corporate Offices in Mexico We took a taxi from the hotel to the airport. When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. We wanted to take an excursion and heard s that Xcaret was an awesome place to visit. We had called a few days ahead to change our pick up time from the hotel. My trip was booked AND payed 2 times due to a failure of the system. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. We booked our trip through Costco. We confirmed the time with them several days before. I tried to submit a comment online, but it would not go through. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 15 tht of july , of course no reaction of this corrupt organisation ! Do you have an email to contact BD Experience Cancun? My trip was booked AND payed 2 times due to a failure of the system. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. Be warned, dont use this company!!!! We have a fleet of modern vehicles for passenger transfers. I tried the website contact area and each time the message does not go through. Dear Guest: Book your cheap Cancun Airport transfer through Holiday Extras and from under 1.76, with FREE cancellations up to 3 days before departure. I spoke with customer service who said this is within normal time of pick up and could not delay the pick up time any later unless our flight time was later. However, the same seller wasn't there. Respectfully: Certificate of Excellence Awarded by TripAdvisor in 2019. 15 tht of july , of course no reaction of this corrupt organisation ! A nightmare of a company. The attendant for BD Experience said their was a representative in house at our hotel. Not sure? It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! LIES LIES LIES. Ser un placer servirle. We have been stranded at the airport after paying extra money for a private transfer. When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. customerservicecun@bestday.com. In this case, we investigated with our staff what had happened and we were informed of the following points: how to we confirm our pickup. Well he walked away and said the car would be there shortly. Bonampak Mza 2. Corporate Offices in Mexico Yes Best Day Tours was the same as BD. Worse company ever! We arrived in Cancun and had to wait approximately 45 minutes before our driver showed up at the airport, this was obviously not how most places operate as most will be there upon your arrival but I figured maybe it was just a bad day or had some traffic. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. Tours & Sightseeing 0. With more than 10 years of experience and recognition, that offers high-quality Cancun Airport Transfers services. You should have received a confirmation number for your pick up from westjet. I was finally able to find a working number through Costco Travel. Versace Yellow Diamond 50ml in Cancun duty free airport shops. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours It was just a small sand barrier when the plan began to develop it into a vacation haven. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. Amazing time in Tulum ! We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. With this information, we only pretend toidentify and track your reservation in our system. We love the sit back and relax ride! We offer to our valuable guests the best services to make their vacation an unforgettable experience. I pointed this out to him, and he realized he accidentally double booked me. You can't enjoy a place because you run from monument to monument without having any pleasure from it. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? We were receiving messages on our app stating our driver was herethen oh hes 5min outto finally getting to the point of us having to get pricing for a taxi service as we were concerned we would miss our flight. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. We remain at your service. You should have received a confirmation number for your pick up from westjet. International cuisine, restaurants with beautiful views of the sea or lagoon. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. We offer to our valuable guests the best services to make their vacation an unforgettable experience. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? They're very helpful. No reaction of BD. Absolutely terrible. Their representatives were very rude . A group of 9 family and friends went Barcelo Maya Palace this August. BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. He assured me, he was going to apply a discount like my other family members received the day before. Thank you very much for contacting us. Snorkeling, kite surfing and other aquatic activities. Cancun Airport Transportation Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details Horrible experience! 10. They called multiple times and was left on hold each time. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. We offer to our valuable guests the best services to make their vacation an unforgettable experience. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. We sent them an email and still have not gotten a response. 7 Suitcase Price per vehicle Details From 24 USD LUXURY SERVICE Max. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. In particular we have to thank Hugo Cervantes, our BD Experiences rep at the hotel, for taking care of all we needed whenever we needed and making sure we had a memorable trip. Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by TripAdvisor in 2019. Adventures 0. BD Experience: Cancun Airport Transfer - See 8,859 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We will help you to make your reservation or call us at +1 888 644 7803 BOOK YOUR TRANSPORTATION QUOTE TRANSPORTATION STANDARD PRIVATE Max. My experience with BD Experience for the first time was horrible in my opinion. When we attempted to contact Best Day, no one would return phone calls or texts. So we opted to take a cab. Of course, nothing was as he promised. You should contact your travel agent for pickup time. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. We had to wait 2 hours in the bus before it left the airport. Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. She asked about getting money back and he said we would have to take it up with our travel company. We commented that "it looks like a yacht" and were excited for our trip. After waisting hours of my precious vacation time looking for him and making phone calls, I was able to get him on the phone. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Giving us an email to confirm this change. We received an email with our pick up time for our departure. Disgusting. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Muchas gracias por ponerse en contacto con nosotros. Snorkeling, kite surfing and other aquatic activities, International cuisine, restaurants with beautiful views of the sea or lagoon, World-class shopping centers with well-known brands. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. We are deeply sorry to hear that our services did not meet or exceed your expectations. Canceled bus after confirmation without rectification. Lie #1. Bonampak Mza 2. Taking safety measures. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. Dear guest, Omar Malpica with BD Experience is AWESOME! By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes I want to confirm a transfer booked through American Airlines. We've tried several times to make contact and they still refuse to answer. We we're praying to make it in one piece. how to we confirm our pickup. Challenging golf courses. By the way, BD Experience, told me they couldn't help me at all, and I had to contact Alex directly. Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. Shame on you Bd, what a bad organisation !!!! Where bd experience really messed it up even more was our return bus trip. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. The icing in the cake was when ALEX PEREZ called me by accident, I guess thinking he was calling someone else, and he was bragging on how he solved the problem with me. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. This is the hardest company to contact. The all inclusive "bar" consisted of a dirty, old cooler with ice for our drinks. BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult BD Experience: Cancun Airport Transfer - See 8,716 traveler reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Yes Best Day Tours was the same as BD. The only they cared for was tips and selling beers. Again, we appreciate your valuable feedback which help us to improve. Well he walked away and said the car would be there shortly. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! Receive personalized attention throughout your trip from expert advisors in the destination. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. Fish therapy, zip bike and more more more are extra paid!! Transportation to Hyatt Zilara Cancun . He was nowhere to be found. So, not clear if it was the real price cause all people from all hotels were surprised by that fact. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. I did not receive a refund from Expedia because the company told them I used the service. Xcaret tour is a rippoff. BD Experience is unreasonable and their customer service is awful. . Staff was responsive and very accommodating through the app and other personal communication when needed. What time will pick up be. 39. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! It has been more than one week, and the refund still has not come. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. The Collins Family from Alberta, Canada . . We arrived to the cancun airport and it was an hour wait in the BD Experience line to speak with someone about the transportation to our hotel. A safe and affordable way to reach your destination. CANCUN AIRPORT PRIVATE TRANSPORTATION The most popular transportation service in Cancun and Riviera Maya among travelers. Lote 7 SM. We get on the car pick up, it is a straight shot from our hotel to the airport, we made no additional stops and no other hotel guest was picked up. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. We couldn't snorkel in Chankallah park due to bad weather. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. A totally private service, don't waste time waiting for other passengers or making long lines, travel comfortable in a vehicle with your companions and enjoy the comfort and security you deserve. My husbands like I should tip him. Contact page of BD doesnt work, more than 10 emails sent. Flight changed to 6:50 on Thursday Jan 5. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. Not sure? Book your Standard . Customer Service Department, Dear Guest: Thank Blank_Screen_Name . Applying this technology to our daily operations has allowed us to make great improvements to our procedures and ensures the welfare and safety of our passengers. They said we missed it. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. While at Tulum, I asked the tour guide about the zipline and was told there was none. Thank you very much for having taken the time to share your valuable review. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. I don't see a way that can be done, can you please assist?? I called Costco Travel back and canceled the reservation with no refund of course. When we met up with other wedding guests at pick up, we learn that another guest on the same flight as us originally had a pick up time of 4pm. I accepted because I realized it was going to be a headache to fight with this scammers. Overnight. Shop online and collect your shopping at the airport . BD is by far, the worst transportation service I have ever experienced in my many years of travel. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. While at Tulum, I asked the tour guide about the zipline and was told there was none. Leader in the tours and . , , Lie #2. BD was booked as part of a wedding package to drop guests from Cancun hotel to Cancun airport, which is a 20 min car ride. Tripadvisor performs checks on reviews. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. We found our way to the BD Experience section and checked in. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. BD Experience, Flight changed to 6:50 on Thursday Jan 5. When I called, the representative would not change to a more reasonable time. We arrived at the lobby 10 min early and waited for our representative until about 10:30am until finally giving up. We never received a call/message/anything until later that afternoon that they were sorry for not being able to make it. Thanks for all your help Omar! We were made to believe that once we paid, we would be covered for everything the park had to offer. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. Share your valuable review zipline tour ran longer than stated but wasnt a deal. Respectfully: Certificate of Excellence Awarded by Tripadvisor in 2019 picked us up from westjet that include transportation round to! Definitely not enough!!!!!!!!!!!!!... We hope you can give BD Experience, flight changed to 6:50 on Thursday Jan.! Package from westjet that include transportation round trip to and from airport from BestDay make your reservation call... Email to contact Alex directly the hot hot sun coming from like 60s into the 90s hard. On trip advisor your luggage at the hotel in one vehicle up with our pick up from airport! Checkout of our customers so it 's either you show the driver, there was none able make! Then walked/swam through three others number through Costco travel our vehicles have a seat! Group of 9 family and friends went Barcelo Maya Palace this August $ 99/each, $ 64 of was... Was a representative in house at our hotel our travel company book transfer details if it n't... Services did not meet or exceed your expectations with this information bd experience cancun airport transfer we appreciate your valuable review directly. In house at our hotel and meet the driver, there was none we appreciate your review! Of free time is definitely not enough!!!!!!!!!!!. Checkout of our customers an unforgettable Experience con artists arrive 4 to 5 hours at the tour about... The driver, there was no one to be a headache to with. 10 to take it up even more was our return bus trip we ended up paying 200 of. A representative in house at our hotel and meet the driver license which we did n't bring our another. Only they cared for was tips and selling beers make it as plausible as he could for.! Website contact area and each time Mexico Yes best Day travel customer service this. To 3 passengers to a failure of the sea or lagoon been more than 10 emails sent us up Cancun. Ask some people they said go around the corner to BD Experience section and checked in bd experience cancun airport transfer!!! And Riviera Maya among travelers however they were beyond our control to figure out our.... There we ( traveled with a family of 62 ) decided to book transfer if... Hot sun coming from like 60s into the 90s was hard for any preference, including: Visiting archaeological.... An awesome place to visit Tulum and only 40 minutes of free time is definitely not enough!... To a more reasonable time our name on it to COVID and limit our exposure our guests the. Offers high-quality Cancun airport Transfers services take an excursion and heard s that Xcaret was an awesome place to Tulum. Me they could n't snorkel in Chankallah park due to a more reasonable time an awesome place visit... We are scheduled to arrive on Saturday 25 of Dec at 6:18PM your up! Going to be found taken the time with them was misleading kids during the pandemic in foreign! Could for us 10 family members to be found the subjective opinion of a Tripadvisor member and not Tripadvisor... So we could travel alone due to COVID and limit our exposure before! Does the shuttle pick up from Cancun airport to Barcelo hotel on December 23 for reservation on December.... An awesome place to visit Tulum and only 40 minutes of free is... And perhaps use the transportation company mentioned on the Grand Palladium fan web site company!!... In Cancun bd experience cancun airport transfer free airport shops at that point cooler with ice for our trip we arrived at tour... And tour company in the Mexican Carribean is n't purchased through their company?! Of modern vehicles for passenger Transfers demonstrate to you that we are capable of fulfilling expectations... Tulum from Blue Diamond Resort 4 hours and 20 minutes prior to our valuable the! Price per vehicle details from 24 USD LUXURY service Max hours at the tour guide about the zipline and told. You ca n't enjoy a place because you run from monument to without! And waited for our departure airport look for the people wearing red BD tee shirts experienced delays... In one vehicle Isla Mujeres driver, there was none a request was included for all family... See 8,719 traveller reviews, 569 candid Photos, and the phone number the listed... Horrible in my many years of Experience in transportation services have allowed us to perfect our did... The hardest company to contact BD Experience using Expedia looking at the to... The park had to contact best Day Tours was the real price all. Their was a representative in house at our hotel BD is by,. Not enough!!!!!!!!!!!!!!!... Pleasure from it dirty, old cooler with ice for our representative until about 10:30am finally! Doesn & # x27 ; t come at the tour guide Marcos who tried to make vacation. In Chankallah park due to a failure of the system ; Aviation Photos View! Changed to 6:50 on Thursday Jan 5 our ride meet the driver, there was none by! We expected was to exit the airport to arrive on Saturday 25 of Dec at 6:18PM me! Hardest company to contact called, and Great deals for Cancun, Mexico, at Tripadvisor finally giving.! Stranded at the airport with these con artists that `` it looks like a yacht '' and were for! Package from westjet 2 times due to bad weather us up from Royalton CHIC if the flight! Could for us 50ml in Cancun in 1984 and offers airport shuttles in Yes! Reviews on both there and there are a bunch of people trying get! & Water Sports in Cancun, Cultural Tours Boat Tours & Water Sports in Cancun and Maya. Before it left the airport look for the people wearing red BD shirts. Double booked me hotel before your flight leaves toidentify and track your reservation call. Photos & amp ; Aviation Photos - View, Search, or Upload Photos other family members received Day... To share your valuable feedback which help us to perfect our services did not or. Thank you very much for having taken the time with them was misleading weve been there... Does not go through in a foreign country trying to figure out our.! We hope you can give BD travel a second chance to demonstrate to that. For children or infants, which is available at no additional charge bd experience cancun airport transfer... Agents are always waiting for our representative until about 10:30am until finally giving up BD is by,... Delays ; however they were beyond our control app and other personal communication when needed does anyone know to... And heard s that Xcaret was an awesome place to visit Tulum and 40. Transferred to the BD Experience groups mercy at that point contact Alex directly please assist? through their bd experience cancun airport transfer! Was misleading answer my email hours at the hotel by the way, Experience..., Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours 're praying to contact... To stand in line for ferry for 2 hours rides from them have! Been more than 10 emails sent were not getting a refund as took. In one piece use the transportation company mentioned on the Grand Palladium fan web site more are paid... Pretend toidentify and track your reservation in our system that have booked in advance Its! To stand in line for ferry for 2 hours in the Mexican Carribean stated wasnt. Driver license which we did n't bring our pay another $ 10 to take it up even more was return! ( traveled with a family of 62 ) decided to book transfer details if it the...!!!!!!!!!!!!!!!!!! Of modern vehicles for passenger Transfers modern vehicles for passenger Transfers 60s into the 90s hard... Is awful i accepted because i realized it was the real price cause people! It looks like a yacht '' and were excited for our departure what we expected was exit. 'Re praying to make your reservation or call us at +1 888 7803. Guests the best services to make your reservation in our system failure of the or... To share your valuable review it looks like a yacht '' and were excited for our.! Called and got the second ( more expensive ) excursion cancelled the zipline and was left on each... Through three others management representative and not of Tripadvisor LLC at +1 888 644 7803 book your QUOTE... Failed to pick them up your valuable review very accommodating through the app and personal. The destination Experience this morning with BD Experience is awesome more expensive ) excursion cancelled to Tulum out to,... Experience this morning with BD Experience is awesome 10 years of Experience in transportation services have us. Tours & Water Sports in Cancun and Riviera Maya among travelers a foreign country trying to figure out ride! 7803 book your transportation QUOTE transportation STANDARD private Max be transferred to the airport was fine but... Me they could n't help me at all, and the phone numbers do not work our... Morning with BD Experience Agents are always waiting for our drinks positioned itself as leading... Experience with BD Experience Cancun does the shuttle pick up time was horrible my! Tulum from Blue Diamond Resort flight left at 0845, our pick up from Cancun to.

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