easyjet cancel one leg of flight

ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106869341', '');}, 'log_autolink_impression');flights, they have cancelled the 2nd leg of the flight, but not any of the others. * Your boarding pass and passport or ID copy. You can get: easyJet refund + compensation (if its due to the fault of easyJet). Please submit your claim with easyJet directly. This publication is provided for general information purposes only and is not intended to cover every aspect of the topics with which it deals. Report inappropriate content GOPBI Bangkok, Thailand Destination Expert for Bangkok, Air Travel, Thailand Level Contributor 16,284 posts 62 reviews 240 helpful votes 2. You dont have to agree to an easyJet voucher refund. Instead, you can amend it free of charge to a different date or destination. It said it is. Will you be provided with a new ticket free of charge? There arenational enforcement bodiesin all the EU Member states. How much can you claim? If you dont have an account, you can sign in with your booking reference and the surname - youll find this on your confirmation email. How can you get refund from easyJet if your flight is cancelled? What it's like to take easyJet's first flight in 11 weeks easyJet resumes flights with skeleton service after 11 weeks British Airways, easyJet and Ryanair demand quarantine judicial review The answer is yes, you can cancel one leg of a JetBlue flight. If you have booked via a Travel Agent or other 3rd party you will have to request the VAT invoice from them. You can say no. However, there are a few things that you need to keep in mind. Note that in some situations it might be necessary to take your case to a national enforcement body or even court. We strongly recommend that you take out travel insurance as this may cover the cost of your flights in certain circumstances when you are unable to travel, such as for medical reasons. How much would I be charged for this service? Fee varies depending on the route selected, flight and time of booking. Its not unusual for flightsto be delayed or cancelled. It is not intended to amount to advice on which you should rely. More information on our baggage policy > If you cant make your flight, you can change your booking fee-free up to 2 hours before departure, You can transfer your flight to any other available flight in the EasyJet network - although you will need to pay any difference in price. Usually the refunds are made within 7 days. easyJet have said affected customers will be contacted as soon as possible and if cancelled, they will be able to chose from three options. All that you have to do is to fill in a single form (EU flight cancellation compensation claim form). Passengers are being caught out by a clause in airline policy which sees their return flights cancelled if they miss their outbound journey. If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (45 x 36 x 20 cm). My return flight Manchester to Sofia has been cancelled can I ask for a refund for my outgoing flight Sofia to Manchester which they say can be changed. Its very simple, and there are two most likely scenarios depending on when your flight is cancelled. Do you need to be on time for another flight? However the easyjet website applies the extra luggage (and cost) to both the flights. Our Easy Jet flights home were cancelled, on the day. revealed many airlines such. The big benefits of our Group Booking Scheme are that we will block your seats together and that you can add names of the passengers later. And can we claim both a refund for the cancelled flight and the cost of the new flight? Keep in mind that you dont have to accept any coupons or vouchers. I had reported this before the flight Reference ID: 180854370 and just received information and it did not state how i apply for this refund. Dont worry, you can reset your password if youve forgotten it. To change more, contact our, Well automatically transfer your hold luggage allowance to your new flight, If youve already paid for a seat, well keep you in the same one, or as close as possible. Can easyjet insist that I book hotel through their app when my flight was cancelled? This applies to flights up to 31st December 2022. She has not had her covid vaccines and the Spanish restrictions stated you have to have the vaccines to enter their country. Additional weight for pre-booked hold luggage up to a maximum of 32kg. If you are claiming compensation yourself, be prepared that it may take months, and several reminder emails, until you receive your money. During. What if easyJet isforcing you to accept vouchers instead of money? 2 to 3 months from the moment you file a compensation claim until your easyJet flight cancellation compensation is transferred in your bank account. How to navigate this scenerio regarding author order for a publication? No, you dont need to have travel insurance. I will not be able to make my flight (K3GT9TB) because I have Covid. We arrived at the terminal 5.20am and as we had paid for hold luggage joined the que for baggage drop. In addition to your right to a refund your other rights are, "(b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity; or, (c) re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats.". Thats why you may and you also may not be entitled to compensation for that difference (when you booked with BA in the end). Everyone can bring one small cabin bag per person on board for free. How do we tackle this? Pick the seat you want in the rest of the aircraft. VAT invoices can take 15 days (30 for the UK) to generate and send. When your easyJet flight is departing from a country outside the EU (including the UK), you are protected under the UK Regulation UK261. If for any reason the air carrier operating your flight is not one of the above companies, then we will let you know as soon as we can. There are no alternative flights back that suit us due to times, so we want to cancel the while booking and get a refund. The easy jet was introduced by the son of the Greek shipping magnate, Stelios Haji-Ioannou who based it on the SouthWest Model that was introduced in the USA in 1995. Your email address will not be published. If your flight is cancelled due to bad weather, national strike, terrorism threat or other security issues at the airport, you cant get flight cancellation compensation. Need to cancel an EasyJet flight due to Covid? We consider a serious illness a medical condition that is life-limiting and affects a persons normal day-to-day activities, making it impossible for them to fly. For compensation, you can use our claim form linked on this page, for refund please contact easyJet https://easyjetrefund.com/contact/. The maximum weight per hold item we can accept is 32kg. But in short, if easyJet cancelled a flight, it was their responsibility to give you a new flight (with them or with other airline), not tell you to organise yourselves. On the return leg of the flight we would like to add 23kg checked in luggage at an extra cost. - You are entitled to the full refund but all (ta && ta.queueForLoad ? If you arrive two hours or more after your flights scheduled departure, youll have to book a new flight. it should have been 70 odd quid and think i am also short as i dont think they included the booking of 2 seats extra leg room and cabin and hand luggage should be off the top of my head another 40/ 50 . Buy 5 Cities 56x45x25 Trolley Bag EasyJet/ British Airways/ Jet2 Maximum Cabin Approved Carry On Suitcase 60L Capacity with 2 Wheels Lightweight Travel 2 Year Warranty at Amazon Fashion. Continue reading to learn more about your rights. EasyJet Flight Cancellation: Last-Minute Flight Cancellation Your easyJet flight is cancelled you have a right to care. If you cancel your flight due to serious illness or close family bereavement - whether a refund or EasyJet voucher will be issued is at the discretion of the airline. Currency is automatically converted at the moment you spend, and youll only pay a tiny conversion fee. Check your flight status Flight info Book a flight Arrivals & Departures Latest travel information Where we fly Low Fare Finder Flight timetables Cheap flights and travel guides Your travel Baggage Boarding Allocated seating Flying with children Special assistance Travel extras easyJet Plus Travel insurance Euro currency Airport lounges Mobile App Are you entitled to flight cancellation compensation? Oversized small cabin bag (over 45 x 36 x 20 cm and up to 56 x 45 x 25 cm) and additional bags within 56 x 45 x 25 cm, Oversized large cabin bag (over 56 x 45 x 25 cm). The bag will be placed in the hold. What if you are offered a voucher instead of compensation? So if we apply for a refund of the complete booking, we will get it under this rule then. If they informed you more than 14 days in advance you can either take a flight or get a refund. The reason airlines cancel subsequent segments of a missed flight is to avoid passengers taking advantage of hidden-city ticketing (where a flight A-B-C is often cheaper than A-B or B-C) or abusing cheap round-trip fares with attached conditions (staying at the destination a minimum amount of time or over the week-end, for instance), which cost . If you experience flight cancellation due to a strike, find out if it was planned or unplanned. You can start checking availability on the app at any time on the day of your return flight. If the infant is occupying their own seat, they are allowed a cabin bag plus a changing bag (max 45 x 36 x 20 cm). However, we do understand that sometimes plans change and you may need to amend your booking so weve tried to be as fair as we can when applying fees and charges. Why is a graviton formulated as an exchange between masses, rather than between mass and spacetime? First, you will need to cancel your flight at least 24 hours before your scheduled departure time. EasyJet must offer you free meals and drinksin a reasonable relation to the waiting time, two free phone calls, e-mails or faxes. You may also get some extra perks, depending on what the easyJet refund policy says about your particular case. Theres one exception. However, easyJet has published the criteria for receiving an invitation: Booked and flown on 20 flights or more in the past 12 months, or Booked and flown on 10 flights or more, and spent 1,500 or other currency equivalent in the past 12 months, or Booked and flown on an average 10 flights or more for 10 years, with at least one flight every year The return ticket is much cheaper than buying one way. The best answers are voted up and rise to the top, Not the answer you're looking for? Alternatively, you may use. Through this trick easyJet were able to shift passengers from half-full flight to fill up other flights, using up the last, most expensive, tickets. By Sharon Marris, news reporter Monday 20 June 2022 11:34, UK Your email address will not be published. Our partners offer such services. Prior results do not guarantee a similar outcome. Ask in the comments. Flights get cancelled every day, and the reasons for flight cancellationare diverse. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. We make no representations, warranties or guarantees, whether express or implied, that the content in the publication is accurate, complete or up to date. You can file a compensation for your friend, family member or relative, as long as they provide you with a boarding pass and passport copy. I paid for seats with leg room and only got regular seats. Additional weight can only be purchased online in increments of 3kgs, either at initial booking or post-booking. If your trip is affected by a lockdown travel ban or other Covid-19 restriction, you may be able to cancel and get an EasyJet voucher or refund. We recommend that you obtain travel insurance before you book in case any unexpected illness means you need to change your plans. Politely refuse the offer, and request a money transfer to your bank account. With easyJet it applies to most of its flights to and from the European Union, and the UK. Making statements based on opinion; back them up with references or personal experience. All refunds and flight compensations must be paid in cash or transferred to a bank account. You can also take the easiest path legal representation. And, yes, make sure to double check what youre told. EasyJet is set to axe thousands of flights over the busy summer period as its planned cancellations continue into September. All changes must be made at least 2 hours before departure. or just the cancelled leg. Most EasyJet tickets are non-refundable, but there are certain circumstances where you might be able to get your money back. Youll need the email address and password used to make the original booking. When are you legally entitled to get compensation or refund? Available to purchase online only. Apart from that, you have the right to care from easyJet. Which flight needs to be cancelled or has been missed? Otherwise you may also completely forget about it. In most cases, youll be given a choice between a new flight and full refund. When the flight distance is 3500+ kilometres and you reach your destination 3 to 4 hours later than planned, you are entitled only to 50% of the compensation amount (that means 300, not 600). You can call them to ask about the best ways to do that https://easyjetrefund.com/contact/. As of 1st October 2019, we no longer apply this fee. You will pay a fee of 42 (about 35) for the change, plus any increase in fare between the existing flight and the new one. If cancellation results in a long wait at the airport, you have a right to receive care from easyJet.If you have to wait for 3+ hours, you will get a coupon for free meal, if overnight free hotel stay and free airport transfer. On 27/5, the return flight was cancelled due to extraordinary circumstances (staff shortage) and I was asked to rebook. I can confirm this is a valid payment to Easyjet - our flights to Ibiza cost the . When can you get compensation and when refund from easyJet? In case you have already been issued one, ask easyJet for cash refund instead of voucher. They have not paid the claim nor been in touch. You can read all the details of the EasyJet Protection Promise here, but here are the key points you need to know: This means that if you cant make your booked flight, you dont have to cancel it and lose your money. Otherwise, you are protected by the EU law (EU Flight Compensation Regulation 261/2004). 45 x 36 x 20 cm), One large cabin bag (max. Easyjet cancelled my flight and booked me onto an alternative flight the following day meaning that I missed my connecting flight to Ireland and had to make alternative arrangements at my own cost. According to Regulation EC 261/2004 (and Regulation UK261), every passenger whose flight has been heavily delayed can get compensation. We fully understand that a serious illness could mean that you to need to cancel your flight or that you've missed your flight. What are my options? There are situations when you can get both. We had to travel by train to another country and book new flights home, more than 24 hours later. Please note that the compensation will be reduced by 50% if easyJet is able to offer you re-routing on an alternative flight to your final destination, provided that you arrive: By Europe and EU here on this page we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106871871', '');}, 'log_autolink_impression');flight is cancelled. You can get compensation only if your flight is cancelled not more than 14 days before the day of departure. ^Standard terms and conditions apply to all changes. To make a voucher or refund request, select the Bereavement (Cancel Booking) option from the drop down menu within our onlineContact Us form and complete the form with the following information: If you cant complete the online form or youre unable to scan and attach a copy of the death certificate, please send a letter with your booking reference, the information above, and a copy of the death certificate to: Once we receive your request, our dedicated bereavement team will aim to process your request within 7 days. Just log into Manage Bookingsor our mobile App and select the 'Add hold luggage' option. Here are a few ways you can contact them https://easyjetrefund.com/contact/. EasyJet is refusing to pay compensation even though you are clearly entitled to it. During boarding on 30/5, the new flight was cancelled (landing costs in ZRH after 22.30 too expensive), and we were offloaded and told to organise ourselves no help with hotels, flights or other problems. Sohar Airport has non-stop passenger flights scheduled to only one destination. A handy guide to Newcastle airport parking options, including long stay, short stay, drop off and pick up. Unfortunately, but no. What happens with the outward bound flight because one way is not an option. Its always cheaper to make changes online or via ourmobile App. Easyjet asked for my bank details for transferring the money. Which airlines will cancel the return leg of a flight if you do not use the outward portion? In this case you have a right to receive care from the airline. Her name is Tracey Carter If you are notified of the cancellation7 14 daysbefore the scheduled time of departure: If you are notified of the cancellationless than 7 daysbefore the scheduled time of departure: Could you be entitled to easyJet flight cancellation compensation? Please contact easyJet to ask about your options. (If It Is At All Possible), Toggle some bits and get an actual square. Could you please guide me in the right direction. Youll need the email and password used to make the original booking. I recieved notification that the flight was delayed to 7.00am. On my third visit I opened a dollar account in my bank. - Under EU261 you are entitled to a complete refund if that 's what you want. In the EU, all passengers are protected under the law, tourists from overseas and Europeans alike. If this does happen, we will do everything we can to help you. Fees vary depending on the route selected, flight and time of booking. Thanks for your reply. Additionally, in accordance with UK261/EU261, they owe me 250.00 compensation. Hold luggage >. We are supposed to be flying Edin- Gatwick, 15th June and then 16th June Gatwick - mykonos greece and then back 3rd July to Gatwick then Edinburgh. My hotel was booked non refundable therefore I lost a day of my booking. Because from the legal perspective, they have a right not to pay you anything at all too because you proceeded on your own and booked something else. For the best result, the sooner you register your easyJet claims, the better. I have been told by EasyJet that i am not eligible as they told me 14 days before the return flight.. is that right ? And mostly it depends on the laws and regulation in the country your flight departed from. The flight has been cancelled and there are no extra leg room seats available on the transferred flight. These are included in the flight price you see they are not extra charges. This can be done on our mobile App or by our Ground Crew in the Bag Drop area at the airport. Yes. Any bags over 56 x 45 x 25 cm fall into the oversized large cabin bag airport bag fee. easyJet. The best part is that, both your easyJet refund and cancellation compensation will be transferred to your bank account. One bag weighing up to 15kg. First change your outbound flight and then do the same for your return flight. Hi Susan, easyJet should be able to make a payment to the card/account you made this booking from. She requested a refund as this trip was for a specific event. Change your name, flight, seats or add hold luggage online. I had to buy a new flight with British Airways (at a cost more than 4 times my return Easyjet ticket) for the day after my planned date of return. Which customers on the booking are unable to fly? You can also do this via our mobile App. As long as its a delay of at least 3 hours, and its due to the fault of the airline. From $14. Here, we round up the rules for cancellation and amendments for the UK's six top airlines, so that you can decide which is best for you to book with. The best part is that, both your easyJet refund and cancellation compensation will be transferred to your bank account. The amount you are entitled. You can pick your favourite spot on the plane by buying one of the seating options below. Can you get a full refund if the new flight doesnt meet your needs? So, ask for money. Passengers from all over Europe had to. Easyjet have declined my online compensation claim as they are saying the cancellation was due to extraordinary circumstance as air traffic control restrictions at the airport regulated the airspace due to staffing issues. It applies to both EU and UK flights. If I book a return journey with Ryanair and miss the first flight, can I still take the return flight? What does "you better" mean in this context of conversation? If you prefer, you can also call EasyJet customer services on +44 (0) 330 5515151 and someone will help you to cancel your flights over the phone. You are entitled to the full refund but all (ta && ta.queueForLoad ? If you cant complete the form online or are unable to upload a digital copy of the document, please send us a letter with your booking reference, the information above and the completed and signed Medical Declaration Document to the following address: Executive Support Team, easyJet Airline Company, Hangar 89, London Luton Airport, LU9 2PF. According to these laws, the refund should be paid within 7 days to your bank account. However, if the flight is cancelled because of bad weather or other extraordinary circumstances, you can get only a refund or new flight. I booked the trip as a return, does anyone know if I can change the name of the return. You may also be able to cancel your flights via the EasyJet mobile app. This includes cancellation fees, how to get a refund and what to do if you cant fly because of Covid-19. Please contact easyJet https: //easyjetrefund.com/contact/ in a single form ( EU flight cancellation compensation claim until your easyJet cancellation... Fault of the airline result, the better should be paid in cash or transferred to your bank account hours. If youve forgotten it ( and cost ) to both the flights 20 cm ), one large cabin per! Protected by the EU law ( EU flight cancellation compensation claim form ) it! A specific event fault of easyJet ) can take 15 days ( 30 for the )! You file a compensation claim form ) to most of its flights to Ibiza cost the not for... Departure time buying one of the seating options below the name of the topics with it! Rest of the complete booking, we will do everything we can accept is 32kg happen, will... Eu law ( EU flight cancellation due to extraordinary circumstances ( staff shortage and..., you can pick your favourite spot on the day of departure them up with references or personal.. Graviton formulated as an exchange between masses, rather than between mass and spacetime a money transfer your... We had to travel by train to another country and book new flights home, more than 14 in. Can reset your password if youve forgotten it than between mass and spacetime compensation... Or more after your flights via the easyJet refund + compensation ( if it was or... Your favourite spot on the laws and Regulation in the flight price you see they are not extra.... To another country and book new flights home were cancelled, on the day of my booking charges... Apart from that, you will need to cancel your flight easyjet cancel one leg of flight https: //easyjetrefund.com/contact/ navigate this scenerio author... The airline be purchased online in increments of 3kgs, either at initial booking or post-booking, short,. A flight or that you need to have travel insurance both your easyJet +. I book a new ticket free of charge leg room seats available on the plane by buying one of airline... One way is not intended to cover every aspect of the aircraft to it book in case unexpected. Mean in this context of conversation currency is automatically converted at the airport much. Flight cancellationare diverse keep in mind UK ) to both the flights accordance with UK261/EU261, they me... Invoices can take 15 days ( 30 for the cancelled flight and time booking..., for refund please contact easyJet https: //easyjetrefund.com/contact/ before the day of my booking certain... For pre-booked hold luggage ' option person on board for free flight cancellation compensation claim form linked on this,! For refund please contact easyJet https: //easyjetrefund.com/contact/ easyJet should be able make... Bag drop area at the moment you spend, and youll only a! All passengers are protected under the law, tourists from overseas and Europeans alike Ibiza. Includes cancellation fees, how to navigate this scenerio regarding author order for a refund for the flight! Things that you obtain travel insurance with Ryanair and miss the first flight, seats add! To navigate this scenerio regarding author order for a publication not the you! And book new flights home were cancelled, on the day of my.! The cancelled flight and easyjet cancel one leg of flight refund buying one of the aircraft be on time for another flight our... Between masses, rather than between mass and spacetime a reasonable relation to the waiting time, free... Protected under the law, tourists from overseas and Europeans alike EC 261/2004 ( and cost to! Law ( EU flight compensation Regulation 261/2004 ) flight or get a full refund your via! Can bring one small cabin bag per person on board for free me in the EU Member states staff )... Does anyone know if I book a return, does anyone know if I book new. The App at any time on the route selected, flight, can I still take the path... The bag drop area at the airport to amount to advice on which you rely! Axe thousands of flights over the busy summer period as its a delay of at least hours! Period as its a delay of at least 24 hours before your scheduled departure, have! Note that in some situations it might be able to make the original booking but. Bits and get an actual square ticket free of charge cant fly of. At least 2 hours before your scheduled departure, youll be given choice... Bag drop area at the moment you file a compensation claim form on! One, ask easyJet for cash refund instead of money transfer to your bank account are a! If youve forgotten it single form ( EU flight cancellation: Last-Minute flight cancellation compensation claim until your easyJet cancellation! - you are offered a voucher instead of money cash refund instead of voucher a different date destination... Your scheduled departure, youll be given a choice between a new ticket of! With the outward portion more than 14 days in advance you can pick your favourite on... Regular seats can accept is 32kg caught out by a clause in airline policy which sees their return flights if! Because I have Covid refund for the best part is that, both your easyJet claims, the sooner register! News reporter Monday 20 June 2022 11:34, UK your email address will not be.! Hold item we can to help you with references or personal experience 're looking for 3 hours, and are! Them up with references or personal experience best part is that, you have. Result, the refund should be paid in cash or transferred to a different date or.. Are two most likely scenarios depending on the day of your return was! Over 56 x 45 x 36 x 20 cm ), one large cabin bag person. As an exchange between masses, rather than between mass and spacetime flights up to 31st December 2022 charges! Sure to double check what youre told compensation even easyjet cancel one leg of flight you are entitled to a refund! Available on the booking are unable to fly you should rely take the return flight of )! Not an option outward bound flight because one way is not intended to amount to advice on which you rely! Vaccines to enter their country trip as a return journey with Ryanair and the! To both the flights outward bound flight because one way is not intended to to... At initial booking or post-booking form linked on this page, for refund please contact https! Had her Covid vaccines and the reasons for flight cancellationare diverse based on opinion ; back up... Can amend it free of charge to a complete refund if that 's you... This does happen, we will get it under this rule then in advance can. Can only be purchased online in increments of 3kgs, either at initial booking post-booking. Pre-Booked hold luggage online 2022 11:34, UK your email address and password used to make changes online or ourmobile... Get some extra perks, depending on the laws and Regulation UK261 ), one large cabin bag airport fee! Seats available on the laws and Regulation UK261 ), every passenger whose flight has been missed take case. What happens with the outward portion, how to get a refund and what to is. Invoice from them every passenger whose flight has been heavily delayed can get compensation and when refund easyJet. Which you should rely their country calls, e-mails or faxes and can we claim both a refund cancellation. Get it under this rule then to make the original booking the better Toggle some bits get... Does happen, we will do everything we can to help you you will have to book a flight! Two most likely scenarios depending on when your flight at least 3 hours, and the cost of return! Tiny conversion fee within 7 days to your bank account available on the transferred flight that. Flights get cancelled every day, and its due to extraordinary circumstances ( staff )... Answer you 're looking for can either take a flight or that you obtain travel before! Return leg of a flight or that you obtain travel insurance before you book case. There arenational enforcement bodiesin all the EU, all passengers are being caught out a! Not the answer you 're looking for planned or unplanned at the 5.20am. Because I have Covid one of the complete booking, we will get it under this rule.. Refund instead of money always cheaper to make a payment to easyJet - flights! Take your case to a bank account you can contact them https //easyjetrefund.com/contact/... And cost ) to generate and send cancellation compensation claim form ) bits. Than 14 days before the day of departure the money at an extra cost path representation... The VAT invoice from them the right direction to accept vouchers instead of?!, rather than between mass and spacetime I have Covid your flights departure... Take 15 days ( 30 for the UK ) to generate and send any time on booking... Have already been issued one, ask easyJet for cash refund instead money! All refunds and flight compensations must be made at least 3 hours, there... Sohar airport has non-stop passenger flights scheduled to only one destination 3rd party you will have to any... Seats with leg room and only got regular seats yes, make sure to double check what youre told with. Automatically converted at the airport accept any coupons or vouchers cover every aspect of the new flight cost... Flights home, more than 14 days in advance you can get compensation or refund Toggle bits...

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