Temperature is not a factor, as these cameras are mounted indoors. They will offer help and advice. You come on here and insult the entire community? This is unacceptable.
They may all go to the same call center but I've never had to call anyone besides the US. I was asking RING, the manufacturer of my product for technical assistance with my $1,000 worth of cameras, which to date, have been dissapointing and of not much use as the batteries drain quickly. I didn't expect to get technical support from other users, who may - or may not - have the correct answers! No disrespect intended to 'the community' but I expect the company to give me specific direction on the product they designed and which I bought in good faith? Try this and that, which can be annoying but sometimes can help. If you want support, call them. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. What can be done? A sneak peek at what’s new in the neighborhood. I apologize if I offended you. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Check your bad attitude at the door. Just like a cellphone that has a bad signal. Most settings will warn you of using more battery if used. I set the settings to notify me of any movement and only viewed when notified. Although you have already reached out to support, they are always happy to help further here. Please help as I'm sure they can't be returned at this point in time. Thanks again for pointing out my error in assuming I was being contacted by RING. This is really a peer to peer support forum. Camera Battery Draining Quickly, Not holding charg... A sneak peek at what’s new in the neighborhood. No harm. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Thank you. Adding a solar panel is a great way to improve battery charge duration. If your Ring Video Doorbell is not holding a charge like it should, please give our support team a call at one of the numbers available here. I have had it for about 3 yrs. If your in a certain country let me know since there are numbers for them as well.
Hi @BetterThanAverageManagement! I spent nearly $1,000 Canadian on these cameras and they have been next to useless with the exception of the one time they lasted for 4 months. Thanks for explaining. I read on RING's website, that help can be had from RING technical support at anytime, but todate, I can't find a phone# anywhere.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
If you are outside of the US, please read our response to COVID-19 We're taking additional steps to protect our team and help reduce the spread of COVID-19. As you stated you did not use the devices often during this time, it might be cold temperatures that are causing your battery to drain quickly. The batteries lasted 4 months this time.Encouraged by this, I 'triple' charged the batteries prior to a short vacation in December 2019, installed them the day I left and they were flat in 10 days. Thank you Eagle 328 for your helpful comment. Hey @Pdavidn. It will struggle to get and keep the connection. Do you need a moderator to tell you the same thing? If you've charged your battery for several hours and it is not working as intended, try replacing the battery with one from our accessories page at Ring.com . charged until green, then disconnected and charged again until green), then inserted in the cameras. Hey @RogMason! But if it's past their advice they will direct you to call into customer support since they can see your system and push updates and such as needed. Please get someone in the company who knows what they are talking about and have them contact me with a solution. It is certainly unusual for all of your batteries to be draining at this rate. Also, with batteries comes many issues that can cause rapid draining. I have tried charging it fully via an outlet multiple times, and hooked it up to a solar charger, but it does not power the camera for more than a few hours.
I didn't expect to be directed to other customers for that help. As for "checking the community post about battery drain", I contacted RING - the designers and manufacturers of these expensive devices! I hope this helps!
Then there are the settings used. The frequency of alerts and motion detection can drain as well.
A sneak peek at what’s new in the neighborhood. If they can't help they should transfer you to tier 2 support that has more tools at their disposal. I read on RING's website, that help can be had from RING technical support at anytime, but todate, I can't find a phone# anywhere. On a phone you may notice that phone is warmer than normal. Battery powered devices are good but they do have take aways. At temperatures below 40°F, lithium polymer batteries are less effective at holding a charge.
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